Ticket Sales Director

2 weeks ago


Abbotsford, British Columbia, Canada Abbotsford Arena-AHL ArenaOpsFT Full time

Job Summary:

The Director of Ticket Sales & Service is a key member of the Abbotsford Arena-AHL ArenaOpsFT team, responsible for leading the development and implementation of strategic plans for ticket sales, membership services, and single-game sales. This role requires a strong leader who can coach, mentor, and motivate the ticket sales staff to achieve departmental goals and individual development plans.

Key Responsibilities:

  • Develop and execute product sales plans, including full season, partial season, group tickets, and single-game ticket sales.
  • Collaborate with stakeholders to develop and implement technology tools, such as CRM systems.
  • Work closely with Abbotsford executives to align initiatives with the organization's strategic objectives.
  • Support overall department member and service renewal strategies.
  • Serve as a committed and responsible member of the ticketing team, contributing to the strategic planning process.

Membership Services:

  • Coach, lead, and mentor the membership team towards hitting departmental goals and individual development plans.
  • Manage select membership accounts, as required.
  • Work closely with the Team Lead of the membership team on overall delivery of the membership program.
  • Responsible for executing new member onboarding plans in conjunction with the Membership Sales team.
  • Act as primary problem solver for miscellaneous member concerns brought forward by the Membership team.

Requirements:

  • Strong leadership and coaching skills.
  • Ability to develop and execute strategic plans.
  • Excellent communication and collaboration skills.
  • Experience in ticket sales and membership services.

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