Director of Ticket Sales and Service

3 weeks ago

Abbotsford, British Columbia, Canada Vancouver Full time

Job Summary

The Director of Ticket Sales and Service will lead the development and implementation of strategic plans for Membership, Flex, Partial and Group Sales, Membership Services and single game sales. This role will work closely with the Chief Operating Officer to drive revenue growth and improve customer experience.

Key Responsibilities

  • Coach, lead, and mentor the ticket sales staff to achieve department goals and individual development plans
  • Execute product sales plans, including full season, partial season, group tickets, and single game ticket sales
  • Collaborate with stakeholders to develop and implement technology tools, such as CRM
  • Work closely with Abbotsford executives on initiatives that align with the organization's strategic objectives
  • Support overall department member and service renewal strategies
  • Serve as a committed and responsible member of the ticketing team, contributing to strategic planning

Membership Services

  • Coach, lead, and mentor the membership team to achieve department goals and individual development plans
  • Manage select Membership accounts, as required
  • Work closely with the Team Lead of the membership team on overall delivery of the membership program
  • Execute new member onboarding plans in conjunction with the Membership Sales team
  • Work closely with other members of the membership team on planning and executing member events and value-added service programs
  • Work with the Business Intelligence team to build CRM tracking, data collection, and analytics to improve member retention, communications, and program development
  • Actively seek industry best practices and provide recommendations to the COO
  • Act as primary problem solver for miscellaneous member concerns brought forward by the Membership team

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