Director of Ticket Sales and Service

1 month ago

Abbotsford, British Columbia, Canada Abbotsford Arena-AHL ArenaOpsFT Full time
Job Title: Director, Ticket Sales & Service

Job Summary:

The Director, Ticket Sales & Service is a key member of the Abbotsford Arena-AHL ArenaOpsFT team, responsible for leading the development and implementation of strategic plans for ticket sales, membership services, and single-game sales. This role requires a strong leader who can coach, lead, and mentor the ticket sales staff to achieve department goals and individual development plans.

Key Responsibilities:

  • Develop and execute product sales plans, including full-season, partial-season, group tickets, and single-game ticket sales.
  • Collaborate with stakeholders to develop and implement technology tools, such as CRM systems.
  • Work closely with Abbotsford executives on initiatives that align with the organization's strategic objectives.
  • Support overall department member and service renewal strategies.
  • Serve as a committed and responsible member of the ticketing team, contributing to the strategic planning process.

Membership Services:

  • Coach, lead, and mentor the membership team towards hitting department goals and team members' individual development plans.
  • Manage a select number of Membership accounts, as required.
  • Work closely with and support the Team Lead of our membership team on overall delivery of our membership program.
  • Responsible for executing new member onboarding plan in conjunction with the Membership Sales team.
  • Work closely with other members of the membership team on the planning and execution of member events and value-add service programs.
  • Work with the Business Intelligence team to build CRM tracking, data collection, and analytics that will assist in improving member retention, communications, and program development.
  • Actively seek industry best practices and provide recommendations to COO.
  • Act as primary problem solver for miscellaneous member concerns brought forward by the Membership team.
  • Act as liaison between Premium Membership, Premium Sales, Hospitality, Housekeeping, Ticket Centre, Engineering, Corporate Partnerships Activation, and Event Service teams on event day operational and service requirements.

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