Luxury Sales Professional

6 days ago

Toronto, Ontario, Canada Tapestry Full time
Job Summary:
Candidates should have 1-3 years of sales experience in a luxury retail service environment. This role involves driving sales and providing excellent customer service while adhering to Coach's standards.

About the Role:
As a Sales Associate III at Tapestry, you will be responsible for upholding Coach's Service and Selling Models, creating a positive first impression, and building ongoing customer relationships through personalized experiences.

Main Responsibilities:
  • Understand organizational objectives and make decisions that align with Company priorities.
  • Take ownership and commit to delivering results, remaining actively aware of personal and store metrics.
  • Create short- and long-term strategies to achieve personal metrics and performance goals.
  • Represent Coach as a brand ambassador.
  • Demonstrate Coach's Selling and Service expectations at all times.

Key Qualifications:
We are looking for candidates who can effectively cope with change, adapt quickly, and make decisions without having the total picture. The ideal candidate will possess current knowledge of fashion trends and competition in the marketplace.

Competencies Required:
  • Drive for Results: Exceed goals successfully, consistently performing at a high level.
  • Customer Focus: Meet internal and external customers' expectations, establish trust, and build lasting relationships.
  • Creativity: Come up with new ideas, connect unrelated notions, and provide value-added contributions.
  • Interpersonal Savvy: Relate well to people from all levels, build rapport, and diffuse high-tension situations comfortably.
  • Learning on the Fly: Learn quickly when facing new problems, analyze successes and failures, and find solutions.
  • Perseverance: Pursue everything with energy, drive, and a need to finish, even in the face of resistance or setbacks.
  • Dealing with Ambiguity: Adapt quickly, make decisions without having the total picture, and handle risk and uncertainty effectively.

Additional Requirements:
The successful candidate must have 1-3 years of previous sales experience, preferably in a luxury retail service environment. A college degree is preferred, but not required. Candidates should also possess basic computer skills, including using iPad/laptop, Mobile POS, and Internet, and have the ability to communicate effectively with customers and team members.

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