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Commercial Claims Advocacy Team Lead

2 months ago

Moncton, New Brunswick, Canada BrokerLink Full time

About BrokerLink

At BrokerLink, we're committed to living our values of integrity, respect, customer-driven mindset, excellence, and generosity. These values drive our diversity and inclusion efforts to create a respectful and inclusive work environment.

Our Culture

We're looking for like-minded individuals who share our passion for providing exceptional customer service and carrying themselves with professionalism. We invest in our employees' growth and success, and our purpose of 'helping people' motivates us to attract and retain top talent.

Job Summary

We're seeking a Commercial Claims Advocacy Team Lead to join our team and work out of one of our offices in Alberta, Ontario, or the Atlantic region on a permanent full-time basis.

Key Responsibilities

  • Structure BrokerLink's Commercial Claims Advocacy offering and determine the need for additional resources.
  • Lead claims resources for BrokerLink's largest clients.
  • Work with commercial clients, adjusters, carriers, and 3rd party providers to resolve claims using problem-solving, influencing, and conflict resolution skills.
  • Support senior commercial executives with pre- and post-claims advocacy and planning.
  • Establish commercial claims advocate KPIs.
  • Maintain strong relationships with our top carriers.

Requirements

  • High School Diploma and/or Post-Secondary Education.
  • 6-8 years of industry experience, with claims experience required.
  • P&C Insurance License(s) across multiple Canadian provinces preferred.
  • Previous experience managing a team required.
  • High degree of professionalism, diplomacy, and integrity.
  • Excellent customer service skills and adept in conflict resolution.
  • Able to work in a fast-paced environment, under pressure, and deadlines.
  • Excellent organizational and time management skills; multi-tasking.
  • Able to work both individually and in a team environment.
  • EPIC broker management system required.
  • Proficient in MS Office – Word, Excel, Outlook.
  • Strong analytical and organizational skills.
  • Excellent verbal and written communication skills.