Claims Client Service Representative

4 weeks ago


Moncton, New Brunswick, Canada Co-operators Full time
Job Title: Claims Client Service Representative

At Co-operators, we're committed to creating a sustainable and resilient society. Our Claims team is essential to delivering on this strategy, and we're looking for a talented Claims Client Service Representative to join our team.

About the Role:

We're seeking a highly skilled and customer-focused individual to provide exceptional claims service to our clients. As a Claims Client Service Representative, you'll play a critical role in delivering an exceptional claims experience, providing guidance, and ensuring efficiency and timeliness for all inquiries.

Key Responsibilities:
  • Provide exceptional client service in accordance with our claims service and quality standards.
  • Respond to losses presented by insureds, determining the cause of loss, collecting claims details, and providing information on next steps.
  • Respond to client inquiries and counsel them on the different options available in reporting their claims.
  • Identify claim scenarios that require further investigation and escalate as required.
  • Offer feedback to our leadership team on efficiencies for processes and procedures that will enhance the client experience.
Requirements:
  • One year of customer service experience.
  • Sound knowledge of client service principles.
  • Proficiency using Microsoft Office software, internet, and email systems.
  • Will to work towards provincial adjuster licenses and/or Chartered Insurance Professional (CIP) designation.
  • Post-secondary diploma in Insurance is an asset.
  • Contact centre experience and basic understanding of claims concepts and practices for auto and property insurance coverage is an asset.
What We Offer:
  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension, and benefits.


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