Director of Disability Management and IT Operations
4 days ago
About American Iron and Metal
American Iron and Metal (AIM) is a family-owned company and a global leader in the metal recycling industry with over 125 sites and 4,000 employees worldwide. We have continued to thrive for nearly a century thanks to the dedication of our employees and the ongoing trust and support of our customers.
Our Business
We are a multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products.
Our Mission
We take pride in doing good things for the environment to help create a greener, more sustainable future for all.
Our Culture
We value a dynamic and rewarding work environment where employees can work on high-impact, meaningful projects while also having fun.
Job Summary
We are seeking a highly skilled Director of Disability Management and IT Operations to lead our local support teams and outsourcing partners to ensure customer satisfaction while adhering to desired IT standards and norms.
Key Responsibilities
- Develop and maintain a high-performance support team on a daily basis, ensuring that incidents, service requests, and problems are effectively managed according to ITIL best practices and agreed customer service level agreements (SLAs).
- Direct activities within the group and ensure that projects and recurring activities are carried out efficiently and delivered on time and on budget.
- Measure and report on the performance of internal and external teams in terms of volume and service delivery.
- Monitor new developments in the field of expertise and assess their relevance to the company.
- Audit the updating of user procedures, technical documentation, support processes, and operations manuals.
Requirements
- University degree in computer science or specialized bachelor's degree in information technology.
- Successful relevant experience in user service outsourcing.
- Good knowledge of Windows environments, O365, and equipment lifecycle management.
- In-depth knowledge of the indicators and best practices required to manage the environment.
- Fluent in spoken and written French and English.
- Good stress resistance/time and priority management.
- Professional/thorough/proactive and able to react quickly.
-
Montreal, Quebec, Canada Concordia University Full timeJob SummaryConcordia University is seeking a highly skilled and experienced Director, Disability Management Quality and Training to lead our team in delivering exceptional services to our community. As a key member of our team, you will be responsible for developing and implementing strategies to ensure the highest level of quality and training in disability...
-
Montreal, Quebec, Canada Concordia University Full timeJob SummaryConcordia University is seeking a highly skilled and experienced Director, Disability Management Quality and Training to lead our team in delivering exceptional services to our community. As a key member of our team, you will be responsible for developing and implementing strategies to ensure the highest level of quality and training in disability...
-
Disability Management Case Manager
7 days ago
Montreal, Quebec, Canada HEALWELL MANAGEMENT LLC Full timeJob SummaryWe are seeking a skilled Disability Management Case Manager to join our team at Healwell Management LLC.The successful candidate will be responsible for managing disability claims for our clients, with a focus on helping employees return to work in a safe and timely manner.Key ResponsibilitiesManage disability claims, including short-term and...
-
Disability Management Case Manager
7 days ago
Montreal, Quebec, Canada HEALWELL MANAGEMENT LLC Full timeJob SummaryWe are seeking a skilled Disability Management Case Manager to join our team at Healwell Management LLC.The successful candidate will be responsible for managing disability claims for our clients, with a focus on helping employees return to work in a safe and timely manner.Key ResponsibilitiesManage disability claims, including short-term and...
-
Montreal, Quebec, Canada Concordia University Full timeJob Title: Director, Disability Management Quality and TrainingConcordia University is seeking a highly skilled and experienced IT professional to lead our Disability Management Quality and Training initiatives. As a key member of our IT team, you will be responsible for developing and implementing strategies to ensure the delivery of high-quality IT...
-
Montreal, Quebec, Canada CAE Inc Full timeAbout This RoleCAE Inc. is a leading provider of digital solutions for the aviation industry, offering a comprehensive portfolio of software solutions to equip professionals with the data needed to make informed decisions.The Director, Operations Research is responsible for leading an international team specializing in optimization services. In this role,...
-
Montreal, Quebec, Canada CAE Inc Full timeAbout This RoleCAE Inc. is a leading provider of digital solutions for the aviation industry, offering a comprehensive portfolio of software solutions to equip professionals with the data needed to make informed decisions.The Director, Operations Research is responsible for leading an international team specializing in optimization services. In this role,...
-
Director, Operational Risk Oversight
2 weeks ago
Montreal, Quebec, Canada BC Management Full timeJob Posting OverviewPosition: Director, Operational Risk OversightStatus: Direct-Hire, Permanent FTELocation: Global - Remote Work OpportunitiesSalary: Based on Experience* Authorization to work in the country of residence is required.Job SummaryBC Management, a leading provider of risk management solutions, is seeking a highly skilled Director, Operational...
-
Risk Management Director
7 days ago
Montreal, Quebec, Canada BC Management Full timeAbout the RoleWe are seeking a highly skilled Risk Management Director to join our team at BC Management. As a key member of our Global Risk Services team, you will play a critical role in leading and embedding the operational risk management framework at the enterprise level.Key ResponsibilitiesManage the Operational Risk FrameworkDevelop and improve the...
-
Risk Management Director
7 days ago
Montreal, Quebec, Canada BC Management Full timeAbout the RoleWe are seeking a highly skilled Risk Management Director to join our team at BC Management. As a key member of our Global Risk Services team, you will play a critical role in leading and embedding the operational risk management framework at the enterprise level.Key ResponsibilitiesManage the Operational Risk FrameworkDevelop and improve the...
-
Director, Operational Risk Oversight
7 days ago
Montreal, Quebec, Canada BC Management Full timeJob SummaryWe are seeking a highly skilled Director, Operational Risk Oversight to join our team at BC Management. As a key member of our Global Risk Services team, you will be responsible for leading and embedding the operational risk management framework at the enterprise level.Key ResponsibilitiesOperational Risk Framework ManagementDevelop and maintain a...
-
Director, Operational Risk Oversight
1 week ago
Montreal, Quebec, Canada BC Management Full timeJob SummaryWe are seeking a highly skilled Director, Operational Risk Oversight to join our team at BC Management. As a key member of our Global Risk Services team, you will be responsible for leading and embedding the operational risk management framework at the enterprise level.Key ResponsibilitiesOperational Risk Framework ManagementDevelop and maintain a...
-
Montreal: Case Manager for Disability Programs
4 weeks ago
Montreal, Quebec, Canada HEALWELL MANAGEMENT LLC Full timeDisability Management SpecialistWe are seeking a qualified individual to oversee disability management processes for our clientele, aiding employees in their safe and effective transition back to work.Primary Duties: Collect and evaluate medical documentation Develop and execute strategies for wellness recovery Assess both short-term and long-term disability...
-
Director of Disability Pricing and Profitability
7 hours ago
Montreal, Quebec, Canada Sun Life Full timeAbout the RoleWe are seeking a highly skilled Director, Disability Pricing & Profitability Management to join our Group Benefits Finance team. As a key member of our leadership team, you will be responsible for the financial management of our Disability business, driving profitable growth and managing emerging risks.Key ResponsibilitiesDevelop and implement...
-
Disability and Leave Management Specialist
2 days ago
Montreal, Quebec, Canada Intact Full timeAbout the RoleWe are seeking a skilled Disability and Leave Consultant to join our team for a 6-month contract. As a key member of our HR Operations team, you will play a crucial role in implementing our leave programs and providing expert advice and support to our employees, managers, and HR community.Key ResponsibilitiesProvide guidance and support to...
-
Disability and Leave Management Specialist
2 days ago
Montreal, Quebec, Canada Intact Full timeAbout the RoleWe are seeking a skilled Disability and Leave Consultant to join our team for a 6-month contract. As a key member of our HR Operations team, you will play a crucial role in implementing our leave programs and providing expert advice and support to our employees, managers, and HR community.Key ResponsibilitiesProvide guidance and support to...
-
Disability and Leave Management Specialist
2 days ago
Montreal, Quebec, Canada Intact Full timeAbout the RoleWe are seeking a skilled Disability and Leave Consultant to join our team for a 6-month contract. As a key member of our HR Operations team, you will play a crucial role in implementing our leave programs and providing expert advice and support to our employees, managers, and HR community.Key ResponsibilitiesProvide guidance and support to...
-
Disability and Leave Expert
2 weeks ago
Montreal, Quebec, Canada Intact Financial Corporation Full timeDisability and Leave ConsultantWe are seeking a skilled Disability and Leave Consultant to join our team at Intact Financial Corporation. As a key member of our HR Operations team, you will play a critical role in the implementation of our leave programs.About the RoleThis position reports to the Director, Disability and Leave and is responsible for...
-
Montreal, Quebec, Canada Amilia Full timeAbout AmiliaAmilia is a close-knit community of caring, entrepreneurial-minded individuals who challenge and support each other on every project. Our multi-disciplinary team members are passionate about their work, their colleagues, and their clients.Our MissionWe provide an eCommerce platform for activities and recreation, enabling organizations to engage...
-
Montreal, Quebec, Canada Amilia Full timeAbout AmiliaAmilia is a close-knit community of caring, entrepreneurial-minded individuals who challenge and support each other on every project. Our multi-disciplinary team members are passionate about their work, their colleagues, and their clients.Our MissionWe provide an eCommerce platform for activities and recreation, enabling organizations to engage...
