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Director, Disability Management Quality And Training
2 months ago
About Amilia
Amilia is a close-knit community of caring, entrepreneurial-minded individuals who challenge and support each other on every project. Our multi-disciplinary team members are passionate about their work, their colleagues, and their clients.
Our Mission
We provide an eCommerce platform for activities and recreation, enabling organizations to engage and connect with their community by making it easy to find, register, and pay for activities online. Our goal is to revolutionize the way recreation organizations leverage technology, and we're committed to disrupting the status quo to help our clients achieve great things.
Job Summary
We're seeking a strategic leader to oversee the delivery of our e-commerce platform's services to new and existing customers. As the Director of Professional Services, you'll lead teams in Training & Implementation, Project Management, and Data Services, ensuring top-tier client satisfaction and seamless project execution.
Key Responsibilities
- Project & Implementation
- Oversee the entire project lifecycle, ensuring timely and successful delivery.
- Manage resources to align with project timelines and client needs.
- Master Amilia products to offer creative solutions to complex challenges.
- Management & Leadership
- Lead, mentor, and develop a high-performing team focused on excellence and continuous improvement.
- Conduct performance reviews, set goals, and implement career growth plans for both direct and indirect reports.
- Enhance service delivery by introducing best practices and innovative approaches, particularly for complex customers.
- Process Improvement
- Identify and implement process improvements to boost efficiency, quality, and client satisfaction.
- Develop best practices for project management, training, and data services.
- Collaborate with cross-functional teams to ensure cohesive service delivery and customer success.
Requirements
- Bachelor's degree or higher.
- 7+ years of experience in professional services, project management, or a related field, with at least 3 years in a leadership role.
- Proven success in managing teams and delivering complex projects on time and within budget.
- Strong understanding of data services, including migration, integration, and reporting.
- Bilingual (French and English), both oral and written.
- Customer-focused with a passion for delivering exceptional service.
- A strong work-life balance: flexible hours, 4 weeks' vacation and 8 sick days yearly, and year-round mini-Fridays.
- Skill development opportunities through engaging workshops, communities of practice, trainings, access to Udemy and opportunities to attend conferences.
- Companywide and team bonding activities to connect with your peers throughout the year and weekly social activities to connect with your peers.
- In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.
Amilia's Commitment
Amilia is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec.
