Ecommerce Operations Manager

6 days ago

Toronto, Ontario, Canada Loblaw Digital Full time

At Loblaw Digital, we're revolutionizing the way Canadians shop online. As a key member of our team, you'll play a pivotal role in shaping the future of ecommerce.

About Us

Loblaw Digital is the driving force behind Canada's largest retailer's online businesses. Based in downtown Toronto, our team is entrepreneurial, fast-paced, and collaborative, working tirelessly to transform the way Canadians shop online.

We're on a mission to create leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces. And we need talented individuals like you to help us achieve this vision.

The Opportunity

As our Senior Product Manager, Fulfillment, you'll have a significant impact on the customer pickup & delivery experience, colleague in-store experience, as well as the design, architecture, and implementation of cutting-edge online grocery (PC Express) fulfillment products and services.

You'll drive product strategy and definition, collaborate with engineering to develop and launch features, and work closely with cross-product, operations, and technology teams to deliver world-class results.

We're looking for a candidate who is obsessed with delivering exceptional customer experiences, has a proven track record of success, and possesses excellent judgment and prioritization skills.

In this role, you'll be responsible for:

  • Serving as the subject matter expert for our Online Grocery - Fulfillment product
  • Developing a deep understanding of our users, customer journeys, competition, technology, and team to create a product roadmap that aligns with internal business strategy/goals
  • Working closely with cross-product, operations, and technology teams to deliver product briefs, train the team on new product features and capabilities, define good confidence release deliverables for any given release, and participate in cross-pod activities
  • Identifying areas in our internal workflows and systems that can be optimized or automated to provide exceptional customer experiences at scale; developing a strong understanding of processes and technology
  • Designing repeatable integrations, POCs, and working with the internal and external engineering team to deliver amazing new capabilities
  • Participating in internal product performance reviews to understand performance gaps, develop action plans, and drive the execution of actions

If you're passionate about building complex products, solving challenging problems, and collaborating with cross-functional teams, we want to hear from you

What You'll Need

To succeed in this role, you'll need:

  • A deep understanding of ecommerce technologies and a passion for building innovative solutions
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
  • Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously
  • A proven track record of success in product management, with a focus on delivering exceptional customer experiences
  • Experience with Agile methodologies and version control systems, such as Git

We offer a competitive salary of $120,000 per year, plus benefits and opportunities for professional growth and development.

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