Ecommerce Manager

3 weeks ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company that is powered by its people. We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the Role:

We are seeking a seasoned Ecommerce Manager to join our world-class team at Four Seasons global headquarters. The successful candidate will be responsible for executing e-commerce strategies, optimizing the online storefront, and driving sales growth. This role requires a blend of business acumen, analytical skills, and technical expertise to create a seamless and engaging shopping experience.

Key Responsibilities:

  • Support ecommerce P&L, budget, forecasting, and planning.
  • Operationalize new business developments.
  • Manage external operations partner and agency relationship.
  • Oversight of partner operations (customer service, logistics).
  • Contribute to Monthly, Quarterly reporting, and Stakeholder management meetings.
  • Prioritize customer experience.
  • Responsible for seamless retail ecommerce experience with ownership of front-end user experience, SEO, and oversight of back-end developers.
  • Health across all phases of the Retail customer on-site journey.
  • Create, manage, and maintain Retail digital product roadmaps.
  • Implement A/B tests.
  • Work with operations partner and data analytics team to track results and manage retail ecommerce KPI & measurement framework.
  • Utilize website analytics to develop customer insights, optimize customer experience, and improve conversion rates, revenue per visit, and customer retention.

Requirements:

  • College or University degree, preferably a bachelor's degree in business, e-commerce, or a related field. MBA an asset.
  • Minimum 5 years of ecommerce experience.
  • Strong understanding of commerce business management.
  • Strong understanding of KPIs, forecasting, and reporting.
  • Strong understanding of front-end, back-end, and middleware software development on web, mobile app, and other platforms.
  • Strong understanding of User experience and Digital Product Design.
  • Progressive advancement and high performance.
  • Proven ability to manage overarching ecommerce business.
  • Proven track record in ecommerce, user experience, and web analytics.
  • Experience working closely with IT, developers, designers, and analytics.
  • Experience and successful track record managing technical, business, and marketing stakeholders across large organizations and leading change management.
  • User experience knowledge, certification a plus.
  • Experience managing ecommerce business and supporting P&L and KPIs.
  • Proficiency with Shopify ecommerce platform.
  • Knowledge in working with Adobe Analytics, Google Analytics.
  • Familiar with accessibility and privacy laws (ADA, AODA, WCAG, GDPR, CASL, CCPA, PIPL, PCI).
  • Knowledge of marketing practices.

What We Offer:

Four Seasons Hotels and Resorts is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.

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