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Front Desk Hotel Representative

2 months ago

Whitehorse, Yukon, Canada Skky Hotel Inc. Full time
Job Title: Front Desk Hotel Clerk

We are seeking a skilled and detail-oriented Front Desk Hotel Clerk to join our team at Skky Hotel Inc.

Job Summary:

The Front Desk Hotel Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • Experience an asset
  • Multi-line switchboard skills
  • Word processing software proficiency
  • Central reservation system (CRS) knowledge
  • Internet skills
  • Bondable
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
Work Environment:

The Front Desk Hotel Clerk will work in a fast-paced hotel environment, interacting with guests and colleagues on a daily basis.

What We Offer:

Skky Hotel Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.