Front Desk Hotel Representative
5 days ago
We are seeking a skilled and detail-oriented Front Desk Hotel Clerk to join our team at Skky Hotel Inc.
Job Summary:The Front Desk Hotel Clerk will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.
Key Responsibilities:- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel, and change room reservations
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges, and receive payments
- Balance cash and complete balance sheets, cash reports, and related forms
- Maintain an inventory of vacancies, reservations, and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e., faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wake-up calls
- Provide customer service
- Secondary (high) school graduation certificate
- Experience an asset
- Multi-line switchboard skills
- Word processing software proficiency
- Central reservation system (CRS) knowledge
- Internet skills
- Bondable
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
The Front Desk Hotel Clerk will work in a fast-paced hotel environment, interacting with guests, colleagues, and management.
What We Offer:Skky Hotel Inc. offers a competitive salary, benefits package, and opportunities for professional growth and development.
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