Front Desk Hotel Representative

3 weeks ago

Whitehorse, Yukon, Canada Skky Hotel Inc. Full time

At Skky Hotel Inc., we are seeking a highly skilled and detail-oriented Front Desk Hotel Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay. Your primary duties will include registering arriving guests, assigning rooms, processing group arrivals and departures, and taking, canceling, and changing room reservations. You will also be responsible for providing information on hotel facilities and services, as well as general information about points of interest in the area. Additionally, you will process guests' departures, calculate charges, and receive payments, while maintaining an inventory of vacancies, reservations, and room assignments. Your excellent communication skills and ability to work under pressure will be essential in this role. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
Requirements:
  • Secondary (high) school graduation certificate
  • Experience an asset
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work under pressure

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