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Tiffany Client Advisor

1 month ago


Montreal, Quebec, Canada Tiffany & Co. Full time

At Tiffany & Co., we're seeking a skilled Client Advisor to join our team in delivering exceptional client experiences across multiple contact channels. As a Client Advisor, you'll be responsible for embodying the Tiffany brand in every client interaction, providing elevated and authentic communication, and building long-term client loyalty.

Key Responsibilities:

  • Deliver luxury best-in-class client experience aligned with Tiffany core brand values and integrity, across phone, email, and live chat channels
  • Consistently deliver outstanding service to resolve client issues effectively and with empathy
  • Escalate issues diligently to ensure prompt and client-centric resolution
  • Initiate proactive, elevated, and relevant product recommendations for the client
  • Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
  • Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building
  • Ensure compliance with all policies and processes at all times
  • Communicate with passion and authenticity, using elevated verbal and written language
  • Meet and exceed client, service, and commercial goals

Requirements:

  • Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset
  • Excellent verbal and writing communication skills in French & English, high energy, and passion
  • Strong computer experience working on multiple software platforms
  • Ability to multitask, handling phone, email, and live chat communications
  • Flexibility to work varied schedules, including days, nights, weekends, and holidays
  • Authorization to work in Canada
  • Proficiency with Salesforce is a strong asset