Luxury Client Service Representative

4 weeks ago


Montreal, Quebec, Canada Tiffany & Co. Full time

At Tiffany & Co., we're seeking a Client Advisor to deliver exceptional client experiences across multiple contact channels. As a key member of our team, you'll embody the Tiffany brand in every interaction, listening to clients' needs and addressing them with elevated and authentic communication.

Key Responsibilities:

  • Deliver luxury best-in-class client experiences aligned with Tiffany core brand values and integrity.
  • Consistently deliver outstanding service to resolve client issues effectively and with empathy.
  • Escalate issues diligently to ensure prompt and client-centric resolution.
  • Initiate proactive, elevated, and relevant product recommendations for clients.
  • Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
  • Get to know clients and make a personal connection, collecting relevant information to support longer-term relationship building.
  • Ensure compliance with all policies and processes at all times.
  • Communicate with passion and authenticity, using elevated verbal and written language.
  • Meet and exceed client, service, and commercial goals.

Requirements:

  • Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset.
  • Excellent verbal and writing communication skills in French & English, high energy, and passion.
  • Strong computer experience working on multiple software platforms.
  • Ability to multitask, handling phone, email, and live chat communications.
  • Flexibility to work varied schedules, including days, nights, weekends, and holidays.
  • Authorization to work in Canada.
  • Proficiency with Salesforce is a strong asset.


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