Luxury Client Service Representative
4 weeks ago
At Tiffany & Co., we're seeking a Client Advisor to deliver exceptional client experiences across multiple contact channels. As a key member of our team, you'll embody the Tiffany brand in every interaction, listening to clients' needs and addressing them with elevated and authentic communication.
Key Responsibilities:
- Deliver luxury best-in-class client experiences aligned with Tiffany core brand values and integrity.
- Consistently deliver outstanding service to resolve client issues effectively and with empathy.
- Escalate issues diligently to ensure prompt and client-centric resolution.
- Initiate proactive, elevated, and relevant product recommendations for clients.
- Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
- Get to know clients and make a personal connection, collecting relevant information to support longer-term relationship building.
- Ensure compliance with all policies and processes at all times.
- Communicate with passion and authenticity, using elevated verbal and written language.
- Meet and exceed client, service, and commercial goals.
Requirements:
- Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset.
- Excellent verbal and writing communication skills in French & English, high energy, and passion.
- Strong computer experience working on multiple software platforms.
- Ability to multitask, handling phone, email, and live chat communications.
- Flexibility to work varied schedules, including days, nights, weekends, and holidays.
- Authorization to work in Canada.
- Proficiency with Salesforce is a strong asset.
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