Client Experience Specialist

4 weeks ago


Montreal, Quebec, Canada Moncler Spa Full time

Job Title: Client Advisor

Job Summary:

We are seeking a highly skilled Client Advisor to join our team at Moncler Spa. As a Client Advisor, you will be responsible for creating an exceptional client experience by advising clients on making purchases that satisfy their needs, desires, and personal style.

Key Responsibilities:

  • Engage with clients in accordance with the Moncler Selling and Service standards
  • Achieve and exceed sales goals and key retail KPIs (Average Dollar Transaction - ADT, Units per Transactions - UPT, Data Capture, Repurchase Rate, etc.)
  • Develop and foster long-lasting client relationships through engaging conversation and active clientele management
  • Drive business and sales goals by proactively reaching out to existing clients and developing new clients
  • Maintain company merchandise presentation standards
  • Proactively follow-up with customer charge sends, repairs, and holds
  • Develop and maintain product knowledge
  • Review and analyze personal KPI achievement, actively proposing adjustments to sales approach to drive these KPIs and to exceed client expectations
  • Support in inventory preparation and execution
  • Partner with all employees in the store to maintain a collaborative work environment
  • Additional responsibilities as assigned

Requirements:

  • Previous experience in luxury retail
  • Proven track record of successful sales generation, building, and developing client relations
  • Results-driven and customer-focused
  • Strong communication skills (verbal, in person, via email, SMS, etc.)
  • Strong attention to detail
  • Proficient computer knowledge (MS Word, Excel, and Outlook)

Moncler Spa offers a competitive hourly rate range of CAD 19 to CAD 23 per hour, depending on experience and qualifications.



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