NIHB Client Services Coordinator: Delivering Exceptional Healthcare Support

1 week ago


Edmonton, Alberta, Canada Home Health Store Full time

We are seeking a dedicated and detail-oriented NIHB Client Services Coordinator to join our team at Home Health Store Inc. in Edmonton, AB.

About the Role

This is a full-time position responsible for providing exceptional customer service, order management, and administrative tasks to support Indigenous communities and healthcare professionals across Canada.

Key Responsibilities
  • Client Support & Collaboration: Work directly with Indigenous communities and healthcare professionals to assess needs and provide tailored solutions.
  • Order Management: Help clients select the right medical products, process orders, and ensure products are delivered accurately and on time.
  • Inventory & Shipping: Use the Windward system to track orders, manage inventory, and prepare shipments efficiently.
  • Invoicing & Funding Coordination: Handle invoicing, submit claims to the NIHB program, and follow up on reimbursements with a focus on accuracy and detail.
  • Customer Service: Respond to client inquiries, resolve issues, and ensure accurate documentation of all interactions.

To be successful in this role, you should have strong communication skills, be organized and detail-oriented, and thrive in a fast-paced environment. Experience with the NIHB program or medical supplies is an asset, but we will provide all the necessary training.

What We Offer
  • Competitive salary range $55,000 - $65,000 per year, based on experience.
  • A fun, positive work environment where you will love coming to work.
  • Paid vacation time and health spending account after 3 months of joining.
  • Monday to Friday work schedule with occasional rotating Saturdays.

If you are a self-starter looking for a meaningful and fulfilling job, we encourage you to apply.



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