Application Support Specialist

4 weeks ago

Victoria, British Columbia, Canada NTT DATA Full time
Job Title: Application Support Analyst

We are seeking a highly skilled Application Support Analyst to join our team at NTT DATA. As a key member of our IT team, you will be responsible for providing top-notch support for our applications, ensuring seamless delivery and minimizing disruptions to our users.

Key Responsibilities:
  • Application Support: Provide day-to-day support for applications, including Aveva AIM, ServiceNow, Workday, P6, OpenText Content Server, and others.
  • Incident Management: Monitor and respond to incident reports via ServiceNow, ensuring timely resolution and minimal impact on business operations.
  • Troubleshooting: Diagnose and resolve application-related problems, working closely with internal teams to identify and fix underlying issues.
  • User Training and Documentation: Create and maintain detailed documentation for application processes and provide training to end-users as needed.
  • System Monitoring: Continuously monitor application performance, identifying and addressing potential issues before they impact users.
  • Collaboration: Work closely with other IT teams, including development, QA, infrastructure, cloud, servers, databases, proxy, and anti-virus teams, to ensure seamless application delivery and support.
  • Upgrades and Maintenance: Assist in the planning and execution of application upgrades and maintenance activities, ensuring minimal disruption to users.
  • Installation and Implementation: Manage the installation of applications on servers and collaborate with relevant teams during the implementation of new solutions.
  • Reporting: Generate and analyze reports on application performance, usage, and support metrics to identify trends and areas for improvement.
  • Team Leadership: Lead team meetings, effectively communicate with team members, and triage tickets to level 3 support when necessary.
Qualifications:
  • Experience: 5+ years of experience in application support or a related field.
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related discipline preferred.
Technical Skills:
  • Proficiency: Proficiency in SQL, ServiceNow, Microsoft Windows servers, MS Azure, MySQL, MS SQL Server, Oracle Databases, SolarWinds, and application monitoring tools.
  • Microsoft Azure: Resource Management (ARM, Azure CLI), Networking, Storage, Monitoring and Performance, Azure AD, Azure Monitor, Azure Application Insights, Azure Data Factory
  • Windows Server: Server Management, AD, Group Policy, PowerShell, Security
  • SQL Server: T-SQL, Performance Tuning, Backup & Recovery, High Availability/Clustering
  • Microsoft IIS: Configuration, Site and Application Management, Security (SSL/TLS), Performance Tuning, Troubleshooting
Preferred Qualifications:
  • Experience: Experience with applications relevant to the Canadian energy sector.
  • Knowledge: Knowledge of Information Security best practices and data movement / experience working under federal cyber security guidelines.
  • Knowledge: Knowledge of scripting languages (e.g., Python, Shell) for automation and process improvement.
  • Familiarity: Familiarity with ITIL framework and best practices.

We are an equal opportunity employer and consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Technical Support Specialist

    5 days ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    At Blackman Support Services Ltd., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesTechnical Support: Respond to users experiencing difficulties with computer...

  • Technical Support Specialist

    2 months ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support team.Key ResponsibilitiesTechnical Support: Provide technical assistance to users experiencing difficulties with computer systems, software, and hardware.Problem-Solving: Consult user guides,...

  • Technical Support Specialist

    2 months ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support team.Key ResponsibilitiesTechnical Support: Provide technical assistance to users experiencing difficulties with computer systems, software, and hardware.Problem-Solving: Consult user guides,...

  • Technical Support Specialist

    2 months ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support team.Key ResponsibilitiesTechnical Support: Provide technical assistance to users experiencing difficulties with computer systems, software, and hardware.Problem-Solving: Consult user guides,...

  • Technical Support Specialist

    2 months ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support team.Key ResponsibilitiesTechnical Support: Provide technical assistance to users experiencing difficulties with computer systems, software, and hardware.Problem-Solving: Consult user guides,...

  • Technical Support Specialist

    4 weeks ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support group.Key ResponsibilitiesProvide technical assistance and support to users experiencing difficulties with computer systems, software, and hardware.Research and implement solutions to technical...

  • Technical Support Specialist

    2 months ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support group.Key ResponsibilitiesProvide technical assistance and support to users experiencing difficulties with computer systems, software, and hardware.Research and implement solutions to technical...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer...

  • Technical Support Specialist

    1 week ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer...

  • Technical Support Specialist

    7 days ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. The successful candidate will provide technical assistance and support to our clients, ensuring their computer systems and software are running smoothly.Key Responsibilities:Respond to client...

  • Technical Support Specialist

    1 week ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer...

  • Community Support Specialist

    3 days ago

    Victoria, British Columbia, Canada BeConnected Support Services LTD Full time

    Job Title: Community Support SpecialistAbout the Role:Job Summary: We are seeking a skilled Community Support Specialist to join our team at BeConnected Support Services LTD.Job Responsibilities:Assess client's relevant skill strengths and development needsPrepare reports or case historiesImplement life skills workshopsAppraise clients' needs or eligibility...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. The successful candidate will provide technical assistance and support to our clients, ensuring their computer systems and networks are running smoothly and efficiently.Key ResponsibilitiesRespond to user inquiries and resolve technical...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. The successful candidate will provide technical assistance and support to our clients, ensuring they receive the best possible service.Key ResponsibilitiesProvide technical support and assistance to clients via phone, email, and...

  • IT Support Analyst

    2 months ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support group.Key ResponsibilitiesProvide technical assistance and support to users experiencing difficulties with computer systems, software, and hardware.Research and implement solutions to technical...

  • IT Support Analyst

    4 weeks ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support group.Key ResponsibilitiesProvide technical assistance and support to users experiencing difficulties with computer systems, software, and hardware.Research and implement solutions to technical...

  • Application Support Specialist

    3 weeks ago

    Victoria, British Columbia, Canada NTT DATA Full time

    About the RoleWe are seeking a highly skilled Application Support Analyst to join our team at NTT DATA. As an Application Support Analyst, you will be responsible for providing day-to-day support for various applications, including Aveva AIM, ServiceNow, Workday, and others.Key ResponsibilitiesProvide technical support and troubleshooting for...

  • Application Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada NTT DATA Full time

    About the RoleWe are seeking a highly skilled Application Support Analyst to join our team at NTT DATA. As an Application Support Analyst, you will be responsible for providing day-to-day support for various applications, including Aveva AIM, ServiceNow, Workday, and others.Key ResponsibilitiesProvide technical support and troubleshooting for...

  • Enterprise Applications Specialist

    2 weeks ago

    Victoria, British Columbia, Canada District of Saanich Full time

    Job Summary:The District of Saanich is seeking a highly skilled Enterprise Applications Specialist to join our IT Enterprise Applications team. As a key member of the team, you will be responsible for managing and supporting all aspects of Enterprise software applications, including vendor management and managed services.Key Responsibilities:Manage and...

  • Technical Support Specialist

    4 weeks ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job Title: Technical Support AnalystWe are seeking a highly skilled Technical Support Analyst to join our team at Blackman Support Services Ltd.Job Summary:The Technical Support Analyst will provide technical assistance and support to users experiencing difficulties with computer systems, software, and network infrastructure. The ideal candidate will have...