Technical Support Specialist

1 month ago

Kelowna, British Columbia, Canada FortisBC Full time
Position Overview

As a Technical Analyst at FortisBC, this role is responsible for providing technical support to end-users. This includes desktop computing, mobile computing, communications, end-user support, printing devices, network infrastructure, and server storage.

Key Responsibilities
  • Provide frontline and advanced technical support to end-users
  • Administer and complete advanced technology requests
  • Perform departmental deskside/helpdesk functions, including problem receiving, recording, and tracking
  • Administer departmental software and hardware inventory records
  • Perform upgrades, installations, and preventive maintenance tasks
  • Respond to client calls and incident tickets for support
  • Research advanced end-user solutions for hardware and software
  • Administer software licensing
  • Provide advanced support for mobile and smart devices
  • Repair computer software and/or hardware and arrange with external vendors for repairs and quotes when necessary
  • Assist senior staff on various projects
  • Create device images and software packages for deployment
  • Set up and deliver PC equipment, recycle excess surplus equipment
  • Process quotes, arrange procurement, and validate necessary hardware and software
  • Track work performed in the problem management system, prepare progress reports, administer, and maintain corporate workstation assets
  • Maintain up-to-date knowledge of the company's computer systems
  • Administer multiple resources, task breakdown, and delegation, and set milestones
  • Estimate and execute a series of tasks required for a minor or intermediate project
  • Provide intermediate support to the technical analyst 1
  • Some travel may be required
Requirements
  • 2-year diploma in computer or electronics technology, computer science, or a related field
  • 4 years' experience in related work
  • Competence in executing small projects
  • Related work experience and a strong understanding of current operating systems, imaging processes in a corporate environment, software deployment in a corporate environment, working knowledge of the server environment, maintaining business contacts with suppliers, service reps, and other businesses
  • Windows Server-based network environment, including user maintenance, scheduling, printer configuration, remote connectivity, etc.
  • Microsoft Office applications, collaboration, and communication systems
  • Advanced working knowledge of all peripherals and network-attached devices, including printers, scanners, plotters, cameras, mobile, and smart devices
  • Valid Class 5 British Columbia Driver's license

FortisBC offers a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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