Customer Service Team Lead
3 hours ago
At Graymont Limited, we are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer-facing team, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our customers.
Key Responsibilities:- Manage and develop a team of customer service representatives to ensure they consistently deliver high-quality service.
- Develop and implement key performance indicators to track and evaluate customer service performance.
- Support the Customer Service Manager in implementing standards and processes with the customer-facing team.
- Coordinate team operations and resources to improve operational performance.
- Monitor workload and performance, and address learning and development needs of team members.
- Identify opportunities for process automation and continuous process improvement.
- Support the integration of new systems and subsequent reporting changes.
- Provide and coordinate back-up customer service duties for assigned locations as necessary.
- 5-7 years' experience in customer service, inside sales, and transportation.
- Proven team building, people development, mentoring, and leadership skills.
- Excellent verbal and written communication and time management skills.
- Dedicated and passionate for service excellence by focusing on customer needs.
- Demonstrated high level of expertise in JDE Order Management, Transportation, and other business process tools.
- Willing to learn other software packages as required.
- Detail-oriented, self-assured, tactful, and supportive.
- Ability to handle high workload with little direction or supervision with frequent interruptions.
- Excellent verbal and written communication and time management skills.
- Available to travel up to 20% of time.
- Bilingual/French Required.
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Customer Service Team Lead
1 week ago
Québec, Quebec, Canada Graymont Limited Full timeJob SummaryGraymont Limited is seeking a highly skilled Customer Service Supervisor to lead our customer-facing team and deliver exceptional service to our clients. As a key member of our operations team, you will be responsible for managing a team of customer service representatives, developing and implementing customer service strategies, and ensuring that...
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Customer Service Team Lead
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Québec, Quebec, Canada Graymont Limited Full timeJob SummaryGraymont Limited is seeking a highly skilled Customer Service Supervisor to lead our customer-facing team and deliver exceptional service to our clients. As a key member of our operations team, you will be responsible for managing a team of customer service representatives, developing and implementing customer service strategies, and ensuring that...
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Customer Service Team Lead
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Québec, Quebec, Canada Graymont Limited Full timeJob SummaryGraymont Limited is seeking a highly skilled Customer Service Supervisor to lead our customer-facing team and deliver exceptional service to our customers. As a key member of our operations team, you will be responsible for establishing and maintaining a world-class customer service team, overseeing a team of customer service representatives, and...
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