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Team Lead

2 months ago

Québec, Quebec, Canada Legault Group Full time

About Legault Group

Legault Group is a family-owned business dedicated to providing exceptional customer service and high-quality products in the pet industry. We believe in building strong relationships with our customers and supporting them throughout their pet's life journey.

Position Overview

We are seeking a motivated and experienced Team Lead to join our dynamic team at one of our retail locations. As a Team Lead, you will play a vital role in ensuring the smooth operation of the store, providing exceptional customer service, and leading a team of dedicated associates.

Key Responsibilities

  • Plan and coordinate daily store activities to ensure efficient operations and customer satisfaction.
  • Provide outstanding customer service by assisting customers with product selection, answering inquiries, and resolving concerns.
  • Implement loyalty programs and strategies to enhance customer retention and drive sales growth.
  • Lead and motivate a team of retail associates, providing guidance, training, and support.
  • Maintain a positive and collaborative work environment that fosters teamwork and excellence.

Qualifications

  • Proven experience in retail management with a strong understanding of customer service principles.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to multitask effectively, prioritize tasks, and work independently.
  • Strong organizational and problem-solving abilities.
  • Passion for the pet industry and a commitment to providing exceptional customer experiences.