**On Site Support Team Lead

1 week ago


Québec, Quebec, Canada Safran companies Full time
Job Summary

We are seeking a highly experienced and skilled Field Service Operations Manager to lead our On Site Support team at Safran Landing Systems. As a key member of our customer service team, you will be responsible for ensuring the smooth operation of our field service activities, ensuring customer satisfaction, and driving business growth.

Key Responsibilities
  1. Manage Field Service Operations: Oversee the planning, execution, and delivery of field service activities to ensure customer requirements are met, and product quality is maintained.
  2. Compliance and Quality: Ensure compliance with regulatory requirements, industry standards, and company policies, maintaining a high level of quality in all aspects of field service operations.
  3. Team Leadership: Lead and manage a team of field service technicians, providing guidance, training, and development opportunities to ensure they have the necessary skills and knowledge to perform their duties effectively.
  4. Customer Relationship Management: Build and maintain strong relationships with customers, understanding their needs, and providing solutions to meet their expectations.
  5. Process Improvement: Identify areas for process improvement and implement changes to increase efficiency, reduce costs, and enhance customer satisfaction.
  6. Reporting and Analysis: Provide regular reports and analysis to management on field service operations, identifying trends, and making recommendations for improvement.
Requirements
  1. Education: Bachelor's degree in a related field, such as business administration, engineering, or a related field.
  2. Experience: Minimum 5-8 years of experience in field service operations, with at least 2 years in a leadership or management role.
  3. Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to analyze data and make informed decisions, and experience with process improvement and change management.
  4. Language: Fluency in English, with the ability to communicate effectively with customers and team members.
What We Offer

As a Field Service Operations Manager at Safran Landing Systems, you will have the opportunity to work with a talented team, develop your skills and knowledge, and contribute to the success of our customer service operations. We offer a competitive salary, benefits package, and opportunities for professional growth and development.


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