**On Site Support Team Lead
1 week ago
We are seeking a highly experienced and skilled Field Service Operations Manager to lead our On Site Support team at Safran Landing Systems. As a key member of our customer service team, you will be responsible for ensuring the smooth operation of our field service activities, ensuring customer satisfaction, and driving business growth.
Key Responsibilities- Manage Field Service Operations: Oversee the planning, execution, and delivery of field service activities to ensure customer requirements are met, and product quality is maintained.
- Compliance and Quality: Ensure compliance with regulatory requirements, industry standards, and company policies, maintaining a high level of quality in all aspects of field service operations.
- Team Leadership: Lead and manage a team of field service technicians, providing guidance, training, and development opportunities to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Customer Relationship Management: Build and maintain strong relationships with customers, understanding their needs, and providing solutions to meet their expectations.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency, reduce costs, and enhance customer satisfaction.
- Reporting and Analysis: Provide regular reports and analysis to management on field service operations, identifying trends, and making recommendations for improvement.
- Education: Bachelor's degree in a related field, such as business administration, engineering, or a related field.
- Experience: Minimum 5-8 years of experience in field service operations, with at least 2 years in a leadership or management role.
- Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to analyze data and make informed decisions, and experience with process improvement and change management.
- Language: Fluency in English, with the ability to communicate effectively with customers and team members.
As a Field Service Operations Manager at Safran Landing Systems, you will have the opportunity to work with a talented team, develop your skills and knowledge, and contribute to the success of our customer service operations. We offer a competitive salary, benefits package, and opportunities for professional growth and development.
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Québec, Quebec, Canada Ubisoft Full timeAbout the RoleUbisoft Quebec is a leading game development studio, and we're seeking a highly skilled and experienced Team Lead to join our team. As a Team Lead, you will be responsible for guiding a group of talented programmers in developing technologies for our games.This is a unique opportunity to work on high-profile projects, such as the Assassin's...
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**Field Service Operations Manager
1 week ago
Québec, Quebec, Canada Safran companies Full timeJob SummaryWe are seeking a highly experienced and skilled Field Service Operations Manager to lead our On Site Support team at Safran Landing Systems. As a key member of our customer service team, you will be responsible for ensuring the smooth operation of our field service activities, ensuring customer satisfaction, and driving business growth.Key...