Business Development Associate
3 days ago
About Us
Teleperformance is a global leader in client experience management and contact center business process outsourcing.
We have over 410,000 employees worldwide, with an efficient and responsible hybrid organization that combines work-from-home and on-site solutions. Around 50% of our employees now work remotely.
We are ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of our total workforce.
Our Work Culture
We remain true to our core values of integrity, respect, professionalism, innovation, and commitment.
We encourage autonomous decision-making skills and trust your abilities.
We offer a progressive work environment where you can grow professionally.
We prioritize flexibility and believe in results-driven work.
We foster an innovative culture where all ideas matter.
We strive for inclusivity, ensuring everyone feels included and valued.
We work hard and enjoy celebrating together.
About the Job
You will leverage your sales expertise, communication skills, and analytical abilities to help new and existing businesses grow.
This role offers a unique opportunity to work with one of the world's best clients in the website and domain hosting business.
Using your influencing and relationship-building skills, you will advise existing customers on how to develop a successful journey into specific products, platforms, and services.
You will anticipate customer decisions, persistently explore, and uncover their business needs.
Salary and Benefits
The salary is $20 CAD per hour plus bonus/commission.
We offer a robust career path with self-assessments, virtual training, and guided curriculum for vertical and horizontal growth through our multiple lines of business.
You will receive paid 4 weeks of training and 2 weeks of leave.
Our benefits include medical and dental coverage, Employee Family Assistance Programs, Rewards & Recognition programs, and weekly socials.
Required Skills and Qualifications
An associate's degree or certification from an accredited program is required.
1+ year of experience in customer service or public-facing sales roles is preferred.
You should have strong verbal and written communication skills to pitch on the phone and compose compelling messages.
A proven track record of target overachievement, strong sales attitude, and desire to meet and overachieve multiple KPIs and Sales Quotas are essential.
Responsibilities
Pitch and impact assigned customers according to training, standards, and policies, focusing on deep-level insights, customer success, upsell strategy, and strong relationship management.
Serve as a trusted consultant, helping customers get the most out of our wide range of domain registration, web hosting products.
Reach assigned sales targets and consistently deliver outstanding customer experiences while prioritizing and delivering assigned sales quotas.
Provide strategic recommendations to customers to achieve their business goals, including upselling additional products and platform features.
Master knowledge of one or several core products.
Handle a moderate volume of potential clients daily through calls, aligning support with opportunities.
Manage daily activities independently and proactively based on customer needs and incentives.
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