Desktop Support Specialist

4 weeks ago

Vancouver, British Columbia, Canada T-Net British Columbia Full time
Job Title: Desktop Support Technician

Mark Anthony Group is a leading beverage alcohol company with a strong presence in North America. We are seeking a skilled Desktop Support Technician to join our team.

Key Responsibilities:

  • Provide technical assistance and support to employees related to computer systems, hardware, or software.
  • Offer excellent customer service and communication skills to employee inquiries.
  • Run diagnostic programs, isolate problems, and determine and implement solutions with a defined scope of support.

Requirements:

  • 3+ years of previous Desktop Support related experience.
  • Proven knowledge of basic hardware and software, including familiarity with Windows 10 OS, MS Office Suite (O365), and Mac.
  • Experience with Active Directory and Microsoft Exchange required.
  • Knowledge of various remote-control applications, TeamViewer, WebEx, join.me, etc.
  • Bachelor's Degree in a related field considered an asset.
  • Experience with ticketing system; Service Now preferred.
  • Strong organization, prioritization, and time management skills.
  • Strong customer service and verbal/written communication skills.
  • ITIL Foundations v4 Certified is an asset.
  • Knowledge of networking and wiring, PBX Telephone system, and MS Server end would be considered an asset.

About Us:

At Mark Anthony Group, we value our employees and strive to create a positive work environment. We are committed to providing excellent customer service and support to our employees and customers.

How to Apply:

Interested candidates should submit their application through our website.

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