Current jobs related to Desktop Support Engineer - Vancouver, British Columbia - Electronic Arts
-
Desktop Support Engineer
3 weeks ago
Vancouver, British Columbia, Canada Electronic Arts Full timeAbout the RoleWe are seeking a highly skilled Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop infrastructure.ResponsibilitiesCollaborate with the Desktop Support Engineering team to ensure the smooth operation of our...
-
Desktop Support Engineer
4 weeks ago
Vancouver, British Columbia, Canada Electronic Arts Full timeAbout the RoleWe are seeking a highly skilled Desktop Support Engineer to join our team at Electronic Arts. As a Desktop Support Engineer, you will be responsible for providing technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs effectively.ResponsibilitiesCollaborate with the Desktop Support...
-
Desktop Support Engineer
4 weeks ago
Vancouver, British Columbia, Canada Electronic Arts Full timeJob Title: Sr Desktop Support EngineerAbout the Role:We are seeking a highly skilled and experienced Sr Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that our desktop infrastructure is running smoothly and...
-
Desktop Support Engineer
4 weeks ago
Vancouver, British Columbia, Canada Electronic Arts Full timeJob Title: Sr Desktop Support EngineerAbout the Role:We are seeking a highly skilled and experienced Sr Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that our desktop infrastructure is running smoothly and...
-
Desktop Support Engineer
1 month ago
Vancouver, British Columbia, Canada Electronic Arts Full timeJob Title: Sr Desktop Support EngineerAbout the Role:We are seeking a highly skilled and experienced Sr Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that our desktop infrastructure is running smoothly and...
-
Desktop Support Engineer
1 month ago
Vancouver, British Columbia, Canada Electronic Arts Full timeJob Title: Sr Desktop Support EngineerAbout the Role:We are seeking a highly skilled and experienced Sr Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that our desktop infrastructure is running smoothly and...
-
Sr Desktop Support Engineer
3 weeks ago
Vancouver, British Columbia, Canada Electronic Arts Full timeAbout the RoleWe are seeking a highly skilled Desktop Support Engineer to join our team at Electronic Arts. As a Desktop Support Engineer, you will be responsible for providing technical support to our employees, collaborating with the Desktop Support Engineering team, and identifying opportunities for technical solutions through automation and...
-
Desktop Support Engineer
3 weeks ago
Vancouver, British Columbia, Canada Electronic Arts Full timeAbout the RoleWe are seeking a highly skilled Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT infrastructure team, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our desktop systems, and collaborating with our engineering team to identify and resolve...
-
Sr Desktop Support Specialist
4 days ago
Vancouver, British Columbia, Canada Electronic Arts Full timeJob DescriptionAt Electronic Arts, we're seeking a skilled Sr Desktop Support Specialist to join our team. As a key member of our Desktop Support Engineering team, you'll be responsible for providing exceptional technical support to our employees. Your primary focus will be on imaging, new machine setup, PC refreshes, hardware replacements, software...
-
Vancouver, British Columbia, Canada Electronic Arts Full timeAbout the RoleWe are seeking a highly skilled Desktop Support Engineer to join our team at Electronic Arts, a leading gaming studio. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our systems and infrastructure.Job DescriptionCollaborate with the Desktop Support Engineering team to provide Tier 3 IT...
-
Desktop Support Specialist
1 month ago
Vancouver, British Columbia, Canada Nicola Wealth Full timeJob Title: Desktop Support SpecialistWe are seeking a highly skilled and experienced Desktop Support Specialist to join our team at Nicola Wealth. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff, ensuring that they have the tools and resources they need to succeed.Key...
-
Desktop Support Specialist
1 month ago
Vancouver, British Columbia, Canada Nicola Wealth Full timeJob Title: Desktop Support SpecialistWe are seeking a highly skilled and experienced Desktop Support Specialist to join our team at Nicola Wealth. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff, ensuring that they have the tools and resources they need to succeed.Key...
-
Desktop Support Specialist
4 weeks ago
Vancouver, British Columbia, Canada Nicola Wealth Full timeJob SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at Nicola Wealth. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring they have the tools and resources they need to succeed.Key ResponsibilitiesTriage helpdesk tickets and provide timely...
-
IT Support Specialist
3 days ago
Vancouver, British Columbia, Canada NTT DATA Full timeCompany OverviewNTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.About the JobThis role offers an excellent opportunity to work as an IT Support Specialist providing advanced onsite and...
-
Desktop Systems Analyst
3 weeks ago
Vancouver, British Columbia, Canada Langara College Full timeJob Title: Desktop Systems AnalystThe Desktop Systems Analyst will provide technical expertise in the management of desktop computers and mobile devices. This role will be responsible for day-to-day operations of software packaging and template development, as well as the administration of various tools required for application deployment.Key...
-
Desktop Systems Specialist II
2 months ago
Vancouver, British Columbia, Canada Industrial Light & Magic Full timeJob Title: Desktop Systems Specialist IIAbout the Role:Industrial Light & Magic is seeking a highly skilled Desktop Systems Specialist II to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our studio's desktop systems, ensuring seamless operations and high-quality service...
-
Desktop Systems Specialist II
2 months ago
Vancouver, British Columbia, Canada Industrial Light & Magic Full timeJob Title: Desktop Systems Specialist IIAbout the Role:Industrial Light & Magic is seeking a highly skilled Desktop Systems Specialist II to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our studio's desktop systems, ensuring seamless operations and high-quality service...
-
Desktop Systems Specialist II
4 weeks ago
Vancouver, British Columbia, Canada Industrial Light & Magic Full timeAbout the RoleIndustrial Light & Magic is seeking a skilled Desktop Systems Specialist to join our team in Vancouver. As a key member of our IT operations team, you will be responsible for providing technical support and maintenance for our studio's desktop systems.Key ResponsibilitiesProvide technical support and troubleshooting for desktop systems,...
-
Desktop Systems Specialist II
1 month ago
Vancouver, British Columbia, Canada Industrial Light & Magic Full timeJob Summary:About UsIndustrial Light & Magic is a world-renowned visual effects company that has been pushing the boundaries of cinematic storytelling for over 45 years. Our team of talented artists and technicians work together to create breathtaking visual effects for some of the most iconic films and franchises in history.Job Description:We are seeking a...
-
Desktop Systems Specialist II
1 month ago
Vancouver, British Columbia, Canada Industrial Light & Magic Full timeJob Summary:About UsIndustrial Light & Magic is a world-renowned visual effects company that has been pushing the boundaries of cinematic storytelling for over 45 years. Our team of talented artists and technicians work together to create breathtaking visual effects for some of the most iconic films and franchises in history.Job Description:We are seeking a...
Desktop Support Engineer
2 months ago
We are seeking a highly skilled Desktop Support Engineer to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our desktop systems, and collaborating with our global IT team to deliver world-class customer service.
Responsibilities- Collaborate with our Desktop Support Engineering team to deliver high-quality technical support services, including imaging, new machine setup, PC refreshes, hardware replacements, software licensing, and Tier 3 IT support.
- Manage incident tickets, respond to employee requests, and resolve technical issues in a timely and professional manner, adhering to our Service Level Agreements (SLA) and Key Performance Indicators (KPI).
- Develop and implement technical solutions through automation, scripting, and engineering best practices to improve our desktop support processes and reduce downtime.
- Design and implement tools and scripts to assist with routine and complex maintenance tasks within the Endpoint/Desktop Engineering space.
- Act as a liaison between Business Stakeholders, Site IT, and Global IT Functions to ensure seamless communication and collaboration.
- Provide technical guidance and support to team members, serving as a reference and mentor for all technical issues in your field of expertise.
- Serve as the last escalation point for internal IT team members, resolving complex technical issues in your area of expertise.
- Participate in additional technology initiatives as required, including server and network upgrades, office moves, and technology rollouts.
- Develop positive relationships with business stakeholders and other functions at all levels, ensuring effective communication and collaboration.
- Collaborate with global IT team members to ensure consistent IT services to our business users.
- Continuously improve all aspects of the Desktop Support Engineering functions, maintaining documentation of systems and processes.
- Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
- 5 or more years of experience in all aspects of a gaming studio site IT or within the entertainment media industry.
- 2 or more years of experience in an IT senior and/or leadership role.
- Experience with deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment, leveraging ConfigMgr, JAMF (Casper), and other system management tools.
- Understanding of basic network protocols, including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, and network hardware.
- Experience with G-suite/administration, Endpoint management tools admin (MECM/Intune), Anti-virus solutions, Virtual Desktop Infrastructure solutions (VDI), DNS, DHCP, Active Directory management, MECM advanced troubleshooting, JAMF policies advanced troubleshooting, file and printing services, and shared drives.
- Strong understanding of game consoles.
- Experience with Automation/Scripting (must have projects to speak to), e.g., Shell scripts, Perl, Ruby, Python.
- Familiarity and experience with scripting languages: PowerShell, Bash, Python, JavaScript, etc.
- Familiarity with standard helpdesk ticketing tools/ITIL practices (ServiceNow).
- Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs.
- Tech Savvy – Ability and passion for learning new technology and tools.
- Excellent Project Management (preferably Agile sprint methodology).
- Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time.
- Prioritization Skills – The ability to analyze support requests and prioritize them based on impact.
- Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication.
- Self-starter, self-motivated, able to work under minimal supervision.
- Experience with Project Management tools/methodologies.
- Remote/On-site flexibility.
