Desktop Support Specialist

2 months ago

Vancouver, British Columbia, Canada T-Net British Columbia Full time

Mark Anthony Group is a leading beverage alcohol company in North America, with a strong presence in the global market. We are a privately held organization with a successful track record of building innovative and ambitious brands.

As a Desktop Support Technician at Mark Anthony Group, you will be responsible for providing technical assistance and support to employees related to computer systems, hardware, or software. In this role, you will also be responsible for providing excellent customer service and communication skills to employee inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

Key Responsibilities:

  • Provide technical assistance and support to employees related to computer systems, hardware, or software.
  • Provide excellent customer service and communication skills to employee inquiries.
  • Run diagnostic programs to isolate problems and determine solutions.
  • Implement solutions with a defined scope of support.

Requirements:

  • 3+ years of previous Desktop Support related experience.
  • Proven knowledge of basic hardware and software, including familiarity with Windows 10 OS, MS Office Suite (O365), and Mac.
  • Experience with Active Directory and Microsoft Exchange required.
  • Knowledge of various remote-control applications, TeamViewer, WebEx, etc.
  • Bachelor's Degree in a related field considered an asset.
  • Experience with ticketing system; Service Now preferred.
  • Strong organization, prioritization, and time management skills.
  • Strong customer service and verbal/written communication skills.
  • ITIL Foundations v4 Certified is an asset.
  • Knowledge of networking and wiring, PBX Telephone system, and MS Server end would be considered an asset.

About Us:

Mark Anthony Group is a dynamic and innovative organization that values its employees and customers. We are committed to providing a positive and inclusive work environment that fosters growth and development.

Our Core Values:

  • Sense of Urgency: We understand the power of now and strive to be proactive and responsive to our customers' needs.
  • Authenticity: We value honesty and transparency in all our interactions and strive to be genuine and sincere in our communication.
  • Simplicity: We believe in simplicity and clarity in our communication and strive to avoid unnecessary complexity.
  • Humility: We recognize the importance of humility and strive to be open to feedback and willing to learn from others.
  • Trust: We value trust and strive to build strong relationships with our customers and employees based on mutual respect and trust.

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