Desktop Systems Specialist II

2 months ago

Vancouver, British Columbia, Canada Industrial Light & Magic Full time
Job Title: Desktop Systems Specialist II

About the Role:

Industrial Light & Magic is seeking a highly skilled Desktop Systems Specialist II to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our studio's desktop systems, ensuring seamless operations and high-quality service delivery.

Key Responsibilities:

  • Provide technical assistance and troubleshooting for desktop systems, hardware, and software issues.
  • Perform routine maintenance tasks, such as software updates, hardware upgrades, and inventory management.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
  • Develop and implement processes to improve efficiency and effectiveness in IT operations.
  • Supervise and follow-through on repairs and maintenance with vendors and partners.
  • Participate in projects to change our studio infrastructure and facilities, including migrations, upgrades, or deployments.
  • Build and maintain well-crafted documentation as a priority.
  • Deliver scripting and automation as needed using bash or python.

Requirements:

  • Experience coordinating and navigating a multi-OS environment, including Linux, Windows, and macOS, with a high degree of confidence in at least one of those.
  • Experience supporting high-end virtual and bare-metal workstations, with a methodical and systematic approach to resolving performance issues.
  • Deep curiosity about technology, especially as it applies to visual effects and games production, with a demonstrable understanding of GPU technology.
  • Effective use of time and ability to balance and prioritize multiple concurrent requests, while maintaining a high standard in service delivery and follow-through.
  • Exceptional customer service skills, delivered with a professional and courteous demeanor.
  • Effective and efficient communications skills to break down and explain highly technical issues to both technical and non-technical audiences.
  • Previous experience in visual effects, gaming, or similar creative studio environments would be phenomenal.
  • Comprehensive experience and understanding of how to build, maintain, and fix hardware and software for desktops, laptops, and tablets, including associated peripherals and accessories.
  • Comp TIA+ or equivalent industry certifications would be useful in this role.

What We Offer:

Industrial Light & Magic offers a competitive salary range of C$64,700 to C$82,800 per year, based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs. A full range of medical, financial, and/or other variable pay or benefits may be offered, dependent on the level and position offered.

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