Senior Technical Service Specialist
5 days ago
We are seeking a highly skilled Senior Technical Service Specialist to join our team at BioTalent. As a key member of our field service team, you will be responsible for providing expert technical support and repair services to our customers.
Job SummaryThis is a hands-on role that requires the ability to troubleshoot complex technical issues, perform repairs and maintenance, and provide exceptional customer service. The ideal candidate will have a strong background in mechanical, electromechanical, and electronic equipment, as well as excellent analytical, communication, and problem-solving skills.
About the RoleThe Senior Technical Service Specialist will be responsible for:
- Providing on-site and remote technical support to customers, including troubleshooting, installation, maintenance, and repair of Advanced Instruments equipment
- Completing and managing Pharmaceutical IQOQ/ yearly OQ and Clinical Validations
- Performing preventative maintenance and field modifications as required
- Ordering and managing car stock inventory
- Troubleshooting technical issues on a mechanical, electrical, and application level
- Scheduling installation, PMs, repairs, and other field events
- Providing phone support and triage technical support issues
- Maintaining daily communications and scheduling with customers
- Utilizing the escalation process to resolve customer service delivery issues
- Maintaining tools and test equipment and ensuring they are properly calibrated
To be successful in this role, you will need:
- Three years' work experience in the medical device industry
- Experience interfacing with internal team members and external customers as part of a solution-based service process
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Experience troubleshooting and responding to customer concerns
- A proven record of being reliable and accountable for all aspects of your job
- Proficient computer skills, including MS Word, Excel, Outlook, Salesforce, and Teams
- Excellent analytical, interpersonal, and communication skills
- The ability to work in a fast-paced, self-directed environment
- Strong time management skills
- The ability to adapt to changing circumstances
- Decision-making, problem resolution, and creative thinking skills
- Attention to detail
- The ability to multi-task activities with shifting priorities
BioTalent offers a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.
-
Senior Technical Support Specialist
4 weeks ago
Ottawa, Ontario, Canada Abacus Service Corporation Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Abacus Service Corporation. As a key member of our Global Support Success team, you will be instrumental in replicating complex customer problems, diagnosing possible causation, recommending remediation techniques, and managing level to...
-
Technical Design Lead for Mining Industry
1 week ago
Ottawa, Ontario, Canada Rise Technical Full timeAbout Rise TechnicalRise Technical is a global manufacturing company with over 100 years of experience. We supply our products to various industries, including mining, manufacturing, and transportation.Job SummaryWe are seeking a skilled Senior Design Engineer to join our team. As a Technical Design Lead, you will be responsible for designing and developing...
-
Senior Technical Documentation Specialist
4 weeks ago
Ottawa, Ontario, Canada ADGA Group of Companies Full time**Job Title:** Senior Technical Documentation Specialist**About ADGA Group of Companies:We are a leading Defence program support company, seeking an experienced Technical Writer to provide high-quality documentation to our clients.**Estimated Salary:** $70,000 - $90,000 per annum**Job Description:Responsibilities:Develop and maintain technical documentation...
-
Technical Support Specialist for Data Security
4 weeks ago
Ottawa, Ontario, Canada Abacus Service Corporation Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Abacus Service Corporation. In this role, you will be responsible for providing exceptional support to customers across North America, addressing complex technical issues related to data security products.Key ResponsibilitiesProvide timely and effective resolution...
-
Senior Cybersecurity Specialist
2 weeks ago
Ottawa, Ontario, Canada Fortinet, Inc. Full timeCybersecurity Opportunities at FortinetAre you a seasoned cybersecurity professional seeking a challenging role with a leading security company? Look no further! Fortinet is currently hiring a Senior Cybersecurity Specialist to join our team.About the RoleThis position will involve working closely with our sales team to provide technical support and guidance...
-
Senior Electrical Bus Technical Specialist
4 weeks ago
Ottawa, Ontario, Canada AAA Canada Full timeCompany OverviewAAA Canada is a leading provider of technical services, seeking an experienced Lead Electrical Bus Technical Specialist to join our team. We offer a dynamic work environment with opportunities for growth and professional development.SalaryThe estimated salary range for this position is between $70,000 and $100,000 per year, depending on...
-
Senior Technical Solutions Designer
4 weeks ago
Ottawa, Ontario, Canada Johnson Service Group Full timeThe estimated salary for this role is $120,000 to $180,000 per year, depending on the candidate's experience and qualifications.About UsJohnson Service Group is a leading provider of innovative solutions that connect Canadians to the people, passion, and priorities that matter. We are committed to providing a true alternative to Canadian consumers.Job...
-
Technical Support Specialist
4 days ago
Ottawa, Ontario, Canada Employment and Social Development Canada Full timeJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Natural Resources Canada.Overview: The Service Desk at Natural Resources Canada provides technical support to over 5000 internal end-user clients. As a Technical Support Specialist, you will be responsible for recording, prioritizing, and resolving common...
-
Senior RAN Solutions Specialist
4 weeks ago
Ottawa, Ontario, Canada Mavenir Full timeJob OverviewMavenir is seeking a highly skilled Senior RAN Solutions Specialist to provide technical pre/post-sales support for RAN solutions in Canada.
-
Ottawa, Ontario, Canada University of Ottawa Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at the University of Ottawa. In this role, you will be responsible for providing technical expertise and high-level support on the usage of faculty applications to students, faculty, and administrative users.Provide troubleshooting, expertise, advice, and high-level...
-
Senior Technical Solutions Specialist
2 weeks ago
Ottawa, Ontario, Canada Ross Full timeRole Overview">This position plays a critical role in the Ross Video Sales Organization, serving as a key technical resource for scoping and designing complex technical solutions to address requirements for use in Ross' tradeshows and other customer events.">About Us">Ross Video is a leading provider of innovative video production solutions. We have a great...
-
Global Technical Support Specialist
1 month ago
Ottawa, Ontario, Canada Ciena Communications, Inc. Full timeAbout the Role:Ciena Communications, Inc. is seeking a highly skilled and motivated Global Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers worldwide.Key Responsibilities:Provide system-level post-sales support to Ciena's customers,...
-
Senior Corporate Tax Specialist
2 weeks ago
Ottawa, Ontario, Canada Welch LLP Full timeWelcome to Welch LLP, a national firm with a reputation for exceptional service and expertise in the field of corporate tax compliance. As we continue to grow and expand our services, we are seeking a highly skilled and experienced Senior Corporate Tax Specialist to join our team.About the OpportunityWe are currently looking for a Senior Corporate Tax...
-
Technical IT Support Specialist
4 weeks ago
Ottawa, Ontario, Canada NewFound Recruiting Full timeAt NewFound Recruiting, we are seeking a highly skilled Technical IT Support Specialist to join our team in Ottawa, Ontario.This is a full-time position with a competitive salary range of $55,000 - $65,000 per year, depending on experience.About the JobWe are looking for an individual who can provide exceptional user support and IT service desk services,...
-
Technical Sales Manager
2 weeks ago
Ottawa, Ontario, Canada Tundra Technical Solutions Inc. Full timeWe are seeking a highly skilled Technical Sales Supervisor to join our team at Tundra Technical Solutions Inc. as a Technical Sales Manager - On Site. In this role, you will be responsible for overseeing the preparation of sales and orders, preparing sales or other contracts, promoting sales to existing clients, reading blueprints to determine dimensions of...
-
Senior Maintenance Specialist
4 weeks ago
Ottawa, Ontario, Canada BGIS Full timeAbout BGISAt BGIS, we are a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we focus on enabling innovation through the services we deliver.Job DescriptionThe Senior Maintenance Specialist is a mid-entry level position responsible for assisting other technicians in performing...
-
Technical System Specialist
4 weeks ago
Ottawa, Ontario, Canada Paladin Technologies Full timeJob Overview:We are seeking an experienced Technical System Specialist to join our team at Paladin Technologies. As a Technical System Specialist, you will play a critical role in servicing and maintaining complex electronic security systems for our clients.Salary:We offer a competitive salary of $85,000 - $110,000 per year, based on experience.About the...
-
Senior Talent Acquisition Specialist
4 days ago
Ottawa, Ontario, Canada Lumentum Operations LLC Full timeTalent Acquisition ManagerLumentum Canada is a top employer in the National Capital Region, recognized for its commitment to an inclusive workforce and customer-focused approach. We're seeking a highly experienced Talent Acquisition Manager to lead our end-to-end recruiting efforts across various roles, including technical positions.This role offers the...
-
Senior Living Nurse Specialist
2 weeks ago
Ottawa, Ontario, Canada Amica Senior Lifestyles Full timeAbout Us: Amica Senior Lifestyles is a leading provider of senior living solutions in Canada, offering a range of lifestyle options including Independent Living (IL), Assisted Living (AL) and Memory Care (MC). With over 30 residences across British Columbia and Ontario, we are committed to delivering exceptional care and hospitality to our residents.
-
Technical Infrastructure Specialist
4 weeks ago
Ottawa, Ontario, Canada Alttechnical Full timeAt Alttechnical, we are seeking a skilled Technical Infrastructure Specialist to join our team in Ottawa. As a key member of our IT infrastructure team, you will be responsible for ensuring the smooth operation of our computer systems and networks.Job DescriptionThis role involves troubleshooting hardware and software issues, providing technical assistance...