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Branch Manager II

2 months ago

Magog, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager II to join our team at The Toronto-Dominion Bank (Canada). As a key member of our leadership team, you will be responsible for leading a medium to large-sized branch, managing a team of service and advice colleagues, and driving business growth and customer satisfaction.

Key Responsibilities
  • Customer Experience
    • Manage the service and advice team to promote a positive customer and colleague experience.
    • Lead, coach, and develop a team of service and advice colleagues to improve the overall customer experience.
    • Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines.
  • Business Development
    • Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals.
    • Plan and execute business development activities, review and communicate results, and adjust tactics accordingly.
    • Manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness.
  • Team Management
    • Responsible for management of the overall team, providing leadership and guidance.
    • Set targets and objectives for the team, and holds the team accountable to deliver results and objectives.
    • Grow team expertise to align with business/enterprise demand and direction.
  • Risk Management
    • Oversee management of team requiring workforce to decision on acceptable level of risk.
    • Act as the highest point of escalation/contact within the branch for issues raised from customers, other internal groups, and/or partners.
Requirements
  • Undergraduate degree and/or 5+ years of relevant experience.
  • Branch Compliance Officer (BCO) course.
  • IFIC or CSC.
About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.

We are committed to being a leader in customer experience, innovating to enhance the customer experience and build capabilities to shape the future of banking.