Airport Liaison Coordinator

1 month ago

Vancouver, British Columbia, Canada Vancouver Airport Authority Full time
Job Title: Coordinator, Airline Client Relations

At Vancouver Airport Authority, we are seeking a highly skilled Coordinator, Airline Client Relations to join our Airline Client Relations team. This is a permanent, full-time opportunity that requires a strong ability to build and maintain positive relationships with airlines and ground handlers.

Key Responsibilities:

  • Develop and maintain strong relationships with airlines and ground handlers to ensure positive partnerships and address non-operational issues.
  • Facilitate Terminal Working Group Meetings and exchange information among business partners to foster a collaborative approach.
  • Participate in the creation, development, and management of the Airline and Business Partner cross-departmental database.
  • Collaborate with stakeholders to create, publish, and maintain Terminal SOPs for airline operations, ensuring compliance and supporting various departmental initiatives.
  • Support the onboarding of new airlines at YVR, ensuring all start-up requirements are met and coordinating with internal departments.
  • Participate in cross-functional projects, represent airline interests, support partnerships, and coordinate facility tours for business partners.

Requirements:

  • Five years' recent experience in aviation transportation or professional customer service client relationship roles supplemented by a two-year diploma or certificate from technical or community college or an equivalent combination of education, skills, and relevant experience.
  • Knowledge of aviation facility environment; knowledge of airline operations is an asset.
  • Proven relationship skills including the ability to organize and facilitate effective communication between multiple stakeholders.
  • Strong decision-making skills with the ability to think creatively and work with ambiguity.
  • Proven ability to work with minimal supervision/direction.
  • Excellent computer skills and proven competency with Microsoft Office 365 programs including SharePoint.
  • Excellent communication and written communication skills.
  • Proficient in a second language (French or other language) is an asset.

What We Offer:

We offer a competitive salary range of $68,011 to $88,886 per annum, based on a 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity. In addition, we provide generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities.

At Vancouver Airport Authority, we are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We are an equal opportunities employer and welcome applications from qualified candidates who share our values and commitment to excellence.

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