Strategic Claims and Operations Director
2 days ago
About the Role
">We are seeking a highly experienced Strategic Claims and Operations Director to join our team at Manitoba Public Insurance.
">As a key member of our leadership team, you will be responsible for leading the development and implementation of strategies to enhance the customer and employee experience. This will involve working closely with stakeholders across the organization to define key performance indicators (KPIs) and proactively developing and implementing initiatives to drive operational excellence.
">The ideal candidate will have a strong technical knowledge of applicable acts, regulations, and legislation affecting MPI and claims management. They will also possess a deep understanding of business transformational change and claims handling, as well as a strong working knowledge of all corporate policies and procedures involving claims.
">Key Responsibilities
">- ">
- Develop and implement strategic plans to improve operational performance and customer satisfaction">
- Lead high-priority projects to develop key business strategies and business cases for executive/board level decisions">
- Oversee the development and maintenance of standardized reporting tools and analytical frameworks">
- Ensure analytics and data-driven decision-making are used to enhance processes and practices">
- Liaise with Fair Practices & Customer Relations, Claims division and SCD regarding emerging trends in customer or business concerns about policies, services, or products">
- Responsible for hiring, performance management, and workforce planning, and staff development planning">
Requirements
">- ">
- University degree in a related business field">
- Completion of the Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation">
- Ten years of related experience, including five years in a management or leadership capacity">
- Experience in business transformational change and claims handling is an asset">
- Strong technical knowledge respecting liability assessments, subrogation concepts, policy interpretation and loss handling">
- Strong working knowledge of all corporate policies and procedures involving claims">
Salary Range: $120,000 - $150,000 per annum
">Location: Winnipeg, MB
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