Reservations Supervisor

2 weeks ago


Milton, Ontario, Canada HOLIDAY INN EXPRESS & SUITES Full time
About the Role

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Holiday Inn Express & Suites. As a key member of our hotel operations team, you will be responsible for coordinating and managing the front desk and reservations functions.

Key Responsibilities
  • Guest Services: Assist guests with special needs, ensuring a high level of customer satisfaction and loyalty.
  • Operations Management: Coordinate, assign, and review work to ensure efficient hotel operations and customer service delivery.
  • Technology and Equipment: Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity.
  • Supply Chain Management: Requisition materials and supplies as needed to support hotel operations.
  • Security and Safety: Maintain basic security clearance and undergo a criminal record check.
  • Transportation and Travel: Ensure public transportation is available for guests and staff.
  • Work Environment: Work in a fast-paced environment with a large workload, tight deadlines, and repetitive tasks.
  • Physical Demands: Combine sitting, standing, walking, bending, crouching, and kneeling to perform job duties.
  • Personal Qualities: Demonstrate client focus, efficient interpersonal skills, excellent oral and written communication, flexibility, initiative, organization, and teamwork.
  • Experience: 1 year to less than 2 years of experience in a similar role, with a permanent position and 30 hours per week.
Requirements
  • Language: English


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