Reservations Supervisor

2 weeks ago


Milton, Ontario, Canada HOLIDAY INN EXPRESS & SUITES Full time
About the Role

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Holiday Inn Express & Suites. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities
  • Guest Services: Assist guests with special needs, providing exceptional customer service and ensuring their stay is memorable.
  • Work Coordination: Coordinate, assign, and review work tasks to ensure timely completion and high-quality results.
  • Equipment Maintenance: Maintain the operation of computer systems, equipment, and machinery, arranging repairs as needed to ensure business continuity and customer satisfaction.
  • Supply Management: Requisition materials and supplies to maintain a well-stocked inventory and support hotel operations.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a related field.
  • Work Setting: Hotel, motel, or resort environment.
  • Computer and Technology: Proficient in MS Outlook and other relevant software.
  • Security and Safety: Basic security clearance and a clean criminal record check.
  • Transportation and Travel: Public transportation is available.
  • Work Conditions and Physical Capabilities: Ability to work in a fast-paced environment, with a large workload, tight deadlines, and physically demanding tasks.
  • Personal Suitability: Excellent communication skills, flexibility, initiative, and a strong work ethic.
What We Offer
  • Work Term: Permanent position.
  • Work Language: English.
  • Hours: 30 hours per week.


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