Conflict Resolution Expert

6 days ago


Toronto, Ontario, Canada MSH Americas - Diot-Siaci Group Full time

We are seeking a highly motivated individual to join our team as a Conflict Resolution Expert. This role is an exciting opportunity for someone who is passionate about delivering exceptional client service and making a positive impact in the lives of individuals around the world.

About the Role

The successful candidate will be responsible for investigating and resolving claims issues, complaints, disputes, and queries in a professional and timely manner. You will uphold established quality service standards, deliver advanced client care, and maintain transparent and open communication with clients.

Key Responsibilities
  • Investigate and research escalated complaints, issues, and queries from various sources, ensuring thorough analysis and accurate recommendations.
  • Document all disputes meticulously and maintain the complaint workflow, adhering to industry standards and best practices.
  • Conduct comprehensive initial investigations to determine validity and root causes, collaborating with internal teams to propose recommended resolutions and ensure timely communication.
  • Handle escalations from start to finish, closing the loop with clients and providing clear explanations and resolutions.
Requirements

To be considered for this role, you must have:

  • A post-secondary education in Business, Insurance, Legal Studies, or equivalent work experience.
  • 1-3 years of experience in claims processing or dispute resolution within the insurance industry.
  • Proficiency in internet and email platforms, as well as intermediate Microsoft Office skills.
  • Familiarity with insurance policies, regulations, and industry standards.
  • Fluency in English.
What We Offer

As a Conflict Resolution Expert at MSH Americas - Diot-Siaci Group, you can expect:

  • A competitive salary of $60,000 - $80,000 per year, depending on experience.
  • A hybrid work environment that allows for flexibility and work-life balance.
  • Excellent health benefits, including medical, dental, and vision coverage.
  • An employee assistance program to support your mental health and well-being.
  • A wellness account to promote healthy habits and self-care.
  • RRSP matching to help you plan for your future.
  • Generous vacation and sick leave policies.
  • A tuition reimbursement program to support your continuing education.
  • Opportunities for growth and professional development within the company.
About Us

MSH Americas - Diot-Siaci Group is a leading provider of insurance solutions and services. We are committed to delivering exceptional client service and making a positive impact in the lives of individuals around the world.



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