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Front Office Operations Manager
2 months ago
We are seeking a highly organized and results-driven Assistant Front Office Manager to join our team at Fairmont Chateau Whistler. As a key member of our Front Office team, you will be responsible for ensuring the highest level of guest service and maintaining standards for all positions within the Front Office.
Key Responsibilities- Coordinate Front Desk, Royal Service, and Security Departments to ensure smooth operations and exceptional guest satisfaction.
- Maximize rooms revenue through the implementation of Revenue Management strategies and practices.
- Oversee group & tour business, reviewing and ensuring details of conference & tour resumes are met.
- Liaise with other departments to ensure seamless operations, maintaining close relationships with Housekeeping, Fairmont Gold, and Guest Services.
- Assign guest rooms to best meet guest needs and preferences, monitoring inventory to maximize revenue.
- Ensure knowledge of emergency procedures and crisis situation management, including fire and emergency procedures.
- Develop, implement, and maintain Fairmont Service Essentials for the Front Office & Royal Service.
- Monitor and provide feedback on monthly labour expenses.
- Support the Front Office Manager in yearly strategic planning, budgeting, and forecasting.
- Develop and implement new incentives to motivate employees and maximize hotel revenue.
- Ensure effective utilization and productivity of all staff through staff planning, hiring, scheduling, and adhering to budget parameters.
- Highly organized, results-oriented, and flexible with the ability to work well under pressure.
- Service-focused personality is essential.
- Previous experience in a similar leadership role is an asset.
- Prior experience working with Opera or a related system.
- Strong interpersonal and problem-solving abilities, with the ability to lead by example.
- Degree or Diploma in Hospitality Management is an asset.
- Subsidized staff accommodation provided.
- Complimentary meal in our staff cafeteria per shift.
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
- Hotel leisure benefits including Golf/Ski passes.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of our team members. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities.
