System Operations Manager

5 days ago


Oakville, Ontario, Canada Halton Healthcare Full time
Job Summary:
We are seeking a skilled System Administrator to join our team at Halton Healthcare. The successful candidate will be responsible for maintaining the integrity, functionality, and security of our complex information systems server and storage environment.

Key Responsibilities:
  • Maintain the integrity, functionality, and security of a highly complex information systems server and storage environment across 2 data centres, servicing three hospital sites and multiple off-site locations.
  • Act as Administrators for our Microsoft Tenant, including Office 365 and Azure/Entra environments.
  • Oversee and manage Active Directory including setting policies, creating automation, testing, and providing senior-level support.
  • Provide technical skills required in the planning, procurement, implementation, and support of the hospital's information technology infrastructure. Act as a resource to departments and teams across the hospital to support their project initiatives.
  • Maintain a broad knowledge of the Information Systems departmental activities and procedures including Operations, Applications, Network, and Telecommunications.
  • Act as key technical leaders in the organization. Possess a solid understanding of ICT operations and be able to implement new projects and requirements.
  • Provide third-level support to the Service Desk team, including guidance and support as requested with installations, upgrades, configurations, testing. Respond to escalations and Code Grey as required.
  • Responsible for the design, implementation, support, and maintenance of all server hardware, operating system software, and application software configurations, monitoring, and storage in both the physical and virtual environment.
  • Create and maintain asset management and technical procedural documentation.
  • Support and maintain back-up operations on all server/storage equipment and all data/applications. Configure and manage disaster recovery vaults and restore processes.
  • Lead the technical evaluation of emerging data centre technologies, including identification of new technologies, assessments, reviews, testing, and pilots. Plan and assist with rollouts.
  • Contribute to the development and implementation of the departmental strategic plan. Other duties as assigned.
  • Possess project management skills and provide project management for assigned projects, including coordinating with vendors and hospital departments.
  • Responsible for maintaining system security, including patching and vulnerability remediation.
  • Provide after-hours support as part of a rotation. Be available for call-back in urgent and emergency situations.

Qualifications:
  • Information Technology degree or diploma or equivalent education/work experience required.
  • Progressive learning and industry-standard technical certifications required.
  • Minimum of 5 years of progressive experience in the information systems field, including experience with applications, networking, operations, and telecommunications required.
  • Excellent computer hardware troubleshooting and support skills required.
  • Proficiency with SAN/storage solutions required.
  • Proficiency with VMware Horizon and VSphere 7+ required.
  • Proficiency with LAN/WAN/WLANs required.
  • Proficiency with Microsoft administration, including Office 365 and Azure/Entra admin required.
  • Proficiency with commercial backup and duplication products required.
  • Proficiency with SQL Server administration desirable.
  • Knowledge of security products, including firewalls, IDS/IPS, virus/malware protection, internet filtering, encryption. Must have a security-first mindset required.
  • Knowledge of Fault Tolerant Architecture Design and Disaster Recovery/Business Continuity Plans desirable.
  • Technical writing/documentation skills required.
  • Excellent verbal and written communication skills required.
  • Business analysis and problem-solving skills required.
  • Project management skills and experience desired.
  • Flexible with work schedule, including overnight patching and on-call.

About Us:
Halton Healthcare is committed to providing quality, compassionate healthcare services to our rapidly growing communities. We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

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