IT Operations Director

5 days ago


Oakville, Ontario, Canada Sagen Full time

We are looking for an IT operations director who can oversee incident management, root cause analysis, and resolution of recurring technical issues to minimize disruptions and improve operational efficiency.

Main Responsibilities:
  1. Monitor IT system performance, ensure compliance with industry standards and customer commitments, and drive process improvements.
  2. Collaborate with cross-functional teams to plan and execute technology upgrades, system enhancements, and service delivery initiatives.
  3. Create and implement a customer-centric support process and its procedures and documentation.

A bachelor's degree in Computer Science or a related field, along with 5+ years of experience in IT production support or operations, is required for this position.



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