Director of Product Operations

7 days ago

Toronto, Ontario, Canada Guidepoint Full time
About the Role

We are seeking an experienced Director of Product Operations to join our team at Guidepoint. As a key member of our organization, you will play a critical role in ensuring the seamless strategic planning and agile delivery of product and engineering initiatives.

Key Responsibilities
  • Streamline and standardize product release and agile delivery processes in partnership with Product and Engineering teams.
  • Partner with Product, UX, and Engineering leaders to oversee and continuously improve our rhythms of business, including weekly and quarterly business reviews, quarterly planning, and metrics reviews.
  • Act as PMO for specific large, cross-team strategic initiatives, optimizing dependencies, clearing blockers, communicating and managing stakeholder expectations.
  • Improve the way we communicate across and between product, engineering, and key stakeholders to ensure alignment and clarity of roles and responsibilities.
  • Manage and develop tools and best practices that support product design and development activities, such as agile metrics, release tracking, and product roadmaps.
  • Liaise with Finance on budget tracking, vendor invoices, and contractor management.
  • Liaise with HR for goal-setting to help teams improve how they determine and define ambitious goals and track their outcomes with measurable results.
  • Recommend and develop training programs and materials to onboard new tech team members, communicate best practices, and drive process improvements.
  • Act as a trusted advisor to the CTO and thought partner to leadership across the Product, UX, and Engineering organization, supporting informed decisions and aligned direction.
Requirements
  • 8+ years of experience in Product and/or Engineering Operations, with at least 3 years in a people leadership role.
  • Bachelor's degree.
  • Experience being the direct owner and driver of product planning, tracking, and agile delivery processes.
  • Outstanding communication and interpersonal abilities, capable of working effectively with cross-functional teams and stakeholders at all levels.
  • Excellent leadership and persuasion skills and the ability to lead without direct authority.
  • Deep understanding of the needs of different stakeholders in a Prod/Eng/IT organization, from executive leadership to ICs.
  • Proven track record of measurable process improvement and operational efficiency.
  • Proven track record of identifying and mitigating operational risks that may impact product delivery timelines and quality. Ability to proactively address issues and bottlenecks.
  • Radical simplification and go-getter mindset.
  • Excellent analytical, problem-solving, and decision-making skills, with the ability to interpret data and insights to inform strategies.
  • Proven ability to facilitate strategic prioritization and bridge between strategy and execution, ensuring plans translate into effective actions.
  • A customer-centric approach, with a focus on delivering exceptional value and experience through product offerings.
  • Track record of making difficult decisions and tradeoffs in the face of ambiguity and incomplete data.

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