Customer Onboarding Specialist

1 week ago


Cambridge, Ontario, Canada MealSuite Full time

We are seeking a skilled Customer Onboarding Specialist to join our team at MealSuite. This individual will be responsible for developing and implementing best practices to drive optimized business outcomes for customers throughout the implementation project.


Key Responsibilities:



  • Prepare and deliver customer implementation project plans
  • Provide detailed account walkthroughs of what success will look like post-launch
  • Clearly communicate account setup requirements and expectations with customers and other key stakeholders
  • Create, deliver, monitor, and update user training plans based on customer needs
  • Educate customers on MealSuite's toolkit, capabilities, and best practices to simplify adoption and align expectations
  • Document customer implementation needs, requests, and questions in internal systems, and communicate salient information to stakeholders as needed
  • Ensure customers receive superior service; develop and strengthen relationships with both new and existing customer stakeholders
  • Leverage feedback for continuous improvement to the onboarding process
  • Maintain strong knowledge of MealSuite systems and offerings
  • Collaborate with Sales, Finance, Operations, and Engineering teams
  • Collaborate with Account Management and Support teams to smoothly transition customer accounts after implementation is complete

Requirements:



  • Prior experience with customer implementation
  • Proficiency in Microsoft Office Suite or related software
  • Desire to work in a fast-paced, growth-oriented environment
  • Effective and professional written and verbal communication skills
  • Excellent interpersonal skills and positive attitude
  • Great attention to detail
  • Ability to multi-task and adapt to different systems
  • Ability to deliver training sessions that are organized and understandable
  • Ability to listen carefully to information provided by customers and ask clarifying questions to ensure proper use of MealSuite tools
  • Willingness to travel and have a valid passport with no travel restrictions limiting ability to cross the border between Canada and the USA
  • Ability to thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
  • Love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express ideas and build leadership skills


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