Healthcare Security Operations Center Coordinator

4 weeks ago


Kingston, Ontario, Canada Paladin Security Full time
Job Summary

We are seeking a highly skilled and experienced Healthcare Security Operations Center Dispatcher to join our team at Paladin Security. In this key role, you will be responsible for overseeing a state-of-the-art healthcare control centre, monitoring various systems, and handling dispatch duties.

Key Responsibilities
  • Dispatch security guards to incidents, requests for assistance, and emergencies.
  • Maintain control of access to and from the property and affiliated hospitals.
  • Log details of radio transmissions, telephone calls, and verbal instructions.
  • Direct backup support as necessary.
  • Inform management of major incidents.
  • Maintain the camera surveillance system.
  • Answer all incoming security telephone lines, including the complex emergency telephone line.
  • Ensure that security operations occur consistently with policy and procedures.
Requirements
  • Ability to demonstrate a high degree of professionalism.
  • Previous security experience is considered an asset.
  • Experience in healthcare is considered an asset.
  • Strong command and fluency in the English language, both written and verbal.
  • Ability to work in a fast-paced dynamic environment.
  • Ability to handle stress and pressure and make sound decisions under duress.
  • Ability to demonstrate high attention to detail and observational awareness.
  • Ability to demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team.
  • Provide First Aid and CPR Level C + AED certification.
  • Ability to be clean-shaven to pass an N95 Mask Fit Test.
  • Proof of COVID-19 vaccination (minimum double vaccination).
  • Ability to clear a Vulnerable Sector Check (during onboarding).
  • Ability to commit to full-time availability for no less than 6 months.


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