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Healthcare Security Operations Center Team Leader
2 months ago
In this pivotal position, you will oversee a cutting-edge healthcare Control Centre, ensuring seamless operations and effective security management.
Duties and Responsibilities- Coordinate the deployment of security staff to incidents and requests for assistance, prioritizing timely response and efficient resource allocation.
- Maintain access control to and from the property, safeguarding sensitive areas and adhering to established protocols.
- Record details of radio transmissions, telephone calls, and verbal instructions, maintaining accurate logs for future reference.
- Provide backup support as needed, ensuring continuity of operations and adaptability in high-pressure situations.
- Communicate major incidents to management, facilitating swift decision-making and effective crisis management.
- Manage the Camera Surveillance System, leveraging technology to enhance security and improve incident response.
- Answer all incoming security telephone lines, including the complex emergency line, providing prompt and professional assistance to those in need.
- Ensure that security operations align with established policies and procedures, upholding the highest standards of excellence.
- Demonstrate exceptional professionalism, embodying the values of our organization and fostering a culture of respect and inclusivity.
- Prior experience in security is considered an asset, but not mandatory; we welcome candidates with transferable skills and a strong work ethic.
- A background in healthcare is desirable, as it can provide valuable insights and context for this role.
- Strong command and fluency in English, both written and verbal, are essential for effective communication and documentation.
- The ability to thrive in a fast-paced environment, managing stress and pressure while making sound decisions under duress.
- High attention to detail and observational awareness are crucial for success in this role, as you will be responsible for monitoring multiple systems and responding to diverse situations.
- Excellent interpersonal skills and emotional intelligence enable you to build strong relationships with colleagues, clients, and stakeholders, promoting a positive and productive team dynamic.
- First Aid and CPR Level C + AED certification is required, as well as the ability to pass an N95 Mask Fit Test with clean-shaven facial hair.
- Proof of COVID-19 vaccination (minimum double vaccination) and immunization records for Measles, Mumps, Rubella (MMR), Varicella, and TB Skin Tests are necessary for employment.
- A Vulnerable Sector Check is also required during onboarding, ensuring the safety and well-being of vulnerable populations.
- Flexibility and commitment to full-time availability for at least 6 months are vital for this role, as you will be part of a dynamic team working together to deliver exceptional results.
- English proficiency (oral & written) is a fundamental requirement, while bilingualism (English/French) is considered an asset, reflecting our organization's commitment to diversity and inclusion.
- Previous customer service experience is highly valued, as it demonstrates your ability to interact with people from diverse backgrounds and handle various situations effectively.
As a member of our team, you can expect a competitive salary of approximately $29.77 per hour, commensurate with your experience and qualifications. In addition to a fair compensation package, we offer a range of benefits, including:
- Opportunities for advancement and growth within our organization
- Unionized benefits, including Education Allowance and Pension Plan
- Free uniforms and dry cleaning allowance
- Security license reimbursement
- Paid vacation and sick days
- Additional perks and incentives to recognize your hard work and dedication
We believe in investing in our employees' well-being and career development, fostering a positive and supportive work environment that encourages growth and success.
