Technical Support Specialist

4 weeks ago


Bedford, Quebec, Canada VMG STRATEGIC TECHNOLOGY Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our IT team at VMG Strategic Technology. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers. This is a permanent position with a 37.5 hour workweek.

Key Responsibilities
  • Provide technical support and assistance to employees and customers via phone, email, and in-person.
  • Troubleshoot and resolve technical issues with computer systems, networks, and software.
  • Install, configure, and maintain computer hardware and software.
  • Develop and maintain technical documentation and knowledge base articles.
  • Collaborate with other technical teams to resolve complex technical issues.
Requirements
  • College diploma or equivalent in a related field.
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of computer systems, networks, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with tight deadlines.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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