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IT Support Specialist

2 months ago

Bedford, Quebec, Canada VMG STRATEGIC TECHNOLOGY Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at VMG Strategic Technology. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our computer systems and networks.

Key Responsibilities:

  • Giving access to computer networks
  • Reporting on the performance of computer systems and networks
  • Responding to users experiencing difficulties with computers
  • Consulting user guides, technical manuals, and other documents to research and implement solutions
  • Providing advice and training to users in response to identified difficulties
  • Collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts
  • Participating in the redesign of applications and other software
  • Supervising other technical support workers in this group
  • Providing business systems, network, and Internet support to users in response to identified difficulties
  • Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Performing Web-server backup and recovery operations
  • Providing customer service
  • Managing incidents
  • Evaluating and installing computer hardware, networking software, and operating system software
  • Installing software

Requirements:

  • 1 to 2 years of experience in a related field
  • Degree in Computer Science or a related field
  • Excellent problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High level of accuracy and attention to detail

Salary: $60,000 per year

Benefits:

  • Dental plan
  • Health care plan
  • Vision care benefits

Other Perks:

  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Learning/training paid by employer

Estimated Salary Range: $55,000 - $65,000 per year