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IT Support Specialist

2 months ago

Bedford, Quebec, Canada VMG STRATEGIC TECHNOLOGY Full time

We are seeking a highly skilled IT Support Specialist to join our team at VMG Strategic Technology. This role will provide technical assistance and support to users across various platforms, ensuring seamless access to computer networks and applications.

About the Role

The successful candidate will have a strong background in information technology, with experience in troubleshooting and resolving complex technical issues. They will be responsible for providing top-notch customer service, responding to user inquiries, and resolving problems efficiently.

A key aspect of this role is the ability to work effectively in a fast-paced environment, managing multiple tasks and prioritizing deadlines. Strong communication skills, both written and verbal, are essential for success in this position.

The salary for this position is estimated to be around $60,000 - $80,000 per year, depending on qualifications and experience. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.

Key Responsibilities
  • Provide technical support and assistance to users via phone, email, or in-person
  • Troubleshoot and resolve complex technical issues related to hardware, software, and networking
  • Collaborate with cross-functional teams to ensure smooth resolution of technical issues
  • Develop and maintain documentation to improve knowledge sharing and process efficiency
  • Stay up-to-date with industry trends and emerging technologies to enhance technical expertise
Requirements

To be considered for this role, you must have:

  • College diploma or equivalent in Computer Science, Information Technology, or a related field
  • At least 1-2 years of experience in a help desk or technical support role
  • Strong knowledge of networking fundamentals, operating systems, and software applications
  • Excellent problem-solving skills, with the ability to analyze complex technical issues
  • Effective communication and interpersonal skills, with the ability to work with diverse stakeholders
Benefits

We offer a competitive compensation package, including:

  • Base salary: $60,000 - $80,000 per year
  • Comprehensive health benefits, including medical, dental, and vision coverage
  • Generous paid time off and holidays
  • Professional development opportunities, including training and certification programs
  • A collaborative and dynamic work environment