Client Experience Manager

4 days ago


Waterloo, Ontario, Canada Equitable Life of Canada Full time
About This Role

At Equitable Life of Canada, we are seeking a highly skilled and experienced Client Experience Manager to join our team. As a key member of our Group Underwriting department, you will play a crucial role in ensuring that our regional office service staff operate at full capacity while maintaining a strong focus on client satisfaction.

The Opportunity

This is an excellent opportunity for a motivated and results-driven individual to take on a leadership position and make a meaningful impact on our organization. The successful candidate will have a proven track record of success in a management role, with a strong background in group benefits and experience working with clients to deliver exceptional service.

Key Responsibilities
  • Maximize Capacity: Ensure that our regional office service staff are operating at full capacity across all levels, including office, region, Group Account Executive, and national, while maintaining a strong client focus. Identify opportunities for efficiencies between Quote and Implementation.
  • Service Level Model: Develop a model that ensures a positive service experience for both potential and existing group policyholders.
  • Support Group Account Executives: Assist Group Account Executives in strengthening partnerships with Client Relationship Specialists. Work closely with advisor service teams to manage advisor relationships.
Requirements
  • Leadership: Strong leadership abilities with a focus on building relationships, fostering teamwork, and driving continuous improvement and change management.
  • Training: Ability to train others on processes, accountabilities, and client experience.
  • Adaptability: Comfortable working in a fast-paced, changing environment with tight deadlines and shifting priorities.
  • Technical Skills: Proficiency with Microsoft products and the ability to learn and apply new system applications.
Benefits
  • An estimated annual salary of $85,000 - $110,000 based on industry standards and location.
  • An additional paid volunteer day each year so you can spend time giving back to the community.
  • Immediate enrollment in the company's pension program with employer matching.
  • Employee resource groups that support an inclusive work environment.
  • Tuition support and specialized program assistance.
  • Discounts on company products and services, and access to exclusive employee perks.
Additional Information

Please note that this job description is not intended to be an exhaustive list of responsibilities. We offer a competitive compensation package and opportunities for growth and development. If you are a motivated and experienced professional looking to take on a challenging leadership role, please submit your application.



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