Lead UX Research Strategist

1 week ago


Waterloo, Ontario, Canada Sun Life Financial Full time

At Sun Life Financial, we're on a mission to help our clients and employees achieve lifetime financial security and live healthier lives. As a Lead UX Research Strategist in the Canadian Client Experience Office (CXO), you'll play a crucial role in shaping key client experiences across our products, services, and channels.

About the Role

This is a Research and Insights focused leadership role that requires a proven track record of driving business results and organizational change through UX and Journey insights. You'll lead a team of UX researchers and Journey researchers, providing them with the tools and expertise needed to deliver timely and actionable experience design research insights.

  • You will oversee market research studies to explore client usage, behavior, perceptions, beliefs, attitudes, and values by leveraging qualitative and quantitative methodologies.
  • You'll work closely with stakeholders across the organization to identify, define, and shape key client experiences, ensuring they align with our business strategy and meet the needs of our clients.
  • You'll manage a team of both UX researchers and Journey researchers, integrating various forms of experience design insights and analytics to inform key decisions and drive client-centric value.
About You

To be successful in this role, you'll need:

  • A minimum of 10+ years' experience in Journey and UX research, preferably in the financial services, insurance, or enterprise domain.
  • Extensive experience in quantitative and qualitative research, including user interviews, usability studies, ethnographic research, etc.
  • Experience leading and managing teams responsible for Journey and UX research.
  • Experience with an Agile process and mindset.
What We Offer

As a Lead UX Research Strategist at Sun Life Financial, you can expect:

  • A competitive salary range of $120,000 - $190,000 per year.
  • A flexible hybrid work model that allows you to balance your work and personal life.
  • A comprehensive benefits package that includes pension, stock, and savings programs to help build and enhance your future financial security.
  • A dynamic and inclusive work environment where you can grow and thrive as a professional.


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