Senior Client Service Director

2 days ago


Waterloo, Ontario, Canada Equitable Life of Canada Full time
About the Role

As a Senior Client Service Director, you will be responsible for ensuring our regional office service staff are operating at full capacity while maintaining a strong client focus.

The Opportunity

This is a permanent full-time position reporting to the AVP, Group Underwriting in the Group Underwriting department.

Main Responsibilities:
  • Maximize Capacity: Identify opportunities for efficiencies between Quote and Implementation, ensuring our regional office service staff are operating at full capacity at all levels (office, region, Group Account Executive, and national).
  • Service Level Model: Develop a model that ensures a positive service experience for both potential and existing group policyholders.
  • Support Group Account Executives: Assist Group Account Executives in strengthening partnerships with Client Relationship Specialists, working closely with advisor service teams to manage advisor relationships.
Requirements:
  • 5-10 years of Group Benefits experience, including at least 5 years in a management role.
  • Strong leadership abilities with a focus on building relationships, fostering teamwork, and driving continuous improvement and change management.
  • Ability to train others on processes, accountabilities, and client experience.
  • Proficiency with Microsoft products and the ability to learn and apply new system applications.
Benefits:
  • An estimated annual salary of $120,000 - $150,000 based on location and experience.
  • Additional paid volunteer day each year.
  • Immediate enrollment in the company's pension program with employer matching.
  • Employee resource groups that support an inclusive work environment.
  • Tuition support and specialized program assistance.
  • Discounts on company products and services, and access to exclusive employee perks.


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