Senior Client Service Director
2 days ago
As a Senior Client Service Director, you will be responsible for ensuring our regional office service staff are operating at full capacity while maintaining a strong client focus.
The OpportunityThis is a permanent full-time position reporting to the AVP, Group Underwriting in the Group Underwriting department.
Main Responsibilities:- Maximize Capacity: Identify opportunities for efficiencies between Quote and Implementation, ensuring our regional office service staff are operating at full capacity at all levels (office, region, Group Account Executive, and national).
- Service Level Model: Develop a model that ensures a positive service experience for both potential and existing group policyholders.
- Support Group Account Executives: Assist Group Account Executives in strengthening partnerships with Client Relationship Specialists, working closely with advisor service teams to manage advisor relationships.
- 5-10 years of Group Benefits experience, including at least 5 years in a management role.
- Strong leadership abilities with a focus on building relationships, fostering teamwork, and driving continuous improvement and change management.
- Ability to train others on processes, accountabilities, and client experience.
- Proficiency with Microsoft products and the ability to learn and apply new system applications.
- An estimated annual salary of $120,000 - $150,000 based on location and experience.
- Additional paid volunteer day each year.
- Immediate enrollment in the company's pension program with employer matching.
- Employee resource groups that support an inclusive work environment.
- Tuition support and specialized program assistance.
- Discounts on company products and services, and access to exclusive employee perks.
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