HR Project Manager for Large Client Solutions

1 week ago

Waterloo, Ontario, Canada Société Financière Manuvie Full time

The HR Services Specialist plays a pivotal role in delivering project management expertise to large case and jumbo clients, ensuring timely and accurate completion of various HR service requirements. This involves direct relationship management with clients, vendors, and internal stakeholders.

Key Responsibilities:

  • Deliver HR Service product offerings to new and existing large/jumbo clients
  • Act as intermediary between client and IT teams
  • Ensure effective requirements gathering and lead delivery completion within agreed timelines
  • Optimize project outcomes by providing recommendations on design, service options, technology solutions, and ongoing administration and reporting needs
  • Collaborate in an Agile environment, prioritizing tasks in line with sprint methodology
  • Confirm test files are received and implemented accurately
  • Verify client has successfully uploaded all HR Service features and delivery outcomes align with expectations
  • Engage with internal stakeholders, including Sales, Client Relationship Executives, Relationship Managers, Plan Design, Implementation Managers, Product teams, IS/IT, Sponsor Services, and operations teams

Required Skills and Qualifications:

  • 3-5 years progressive experience in related business roles
  • Strong knowledge and understanding of group retirement products and industry systems, technology, and business operations across internal teams
  • Excellent communication and interpersonal skills to build relationships, articulate information, and collaborate with stakeholders
  • Customer Service oriented, focusing on service excellence

Preferred Qualifications:

  • Demonstrated negotiation and problem-solving skills, with the ability to recognize implications of issues and solutions
  • Proven project management skills, executing large/complex projects with tight timeframes
  • Strong conceptual skills, exercising flexibility and judgment in dynamic environments
  • Superior verbal and written communication skills to clearly articulate information
  • Technical skills and solid understanding of MPS/SLX
  • Strong people influence and management skills
  • Ability to work effectively within geographically dispersed teams, leveraging knowledge across the organization

About the Role:

  • We offer competitive compensation packages, including an estimated annual salary of $85,000 - $110,000, depending on location and experience
  • Opportunities for growth and professional development in a dynamic, global organization
  • A supportive work environment that values employee well-being and inclusion

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