Hotel Receptionist

1 day ago


Leduc, Alberta, Canada Wyndham Garden Hotel Full time

Job Summary: We are seeking a highly organized and client-focused Guest Services Representative to join our team at Wyndham Garden Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking care to meet the needs of all guests.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Follow emergency and safety procedures at all times, prioritizing the well-being of our guests and staff.
  • Deliver wake-up calls to guests as requested, demonstrating a commitment to exceptional service.
  • Provide general customer service, responding to guest inquiries and resolving any issues that may arise.

    Requirements:

    • 1 year to less than 2 years of experience in a similar role.
    • Permanent employment with a flexible schedule of 30 to 44 hours per week.
    • Proficiency in English as the primary language of communication.

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