Hotel Receptionist
4 weeks ago
Job Summary: We are seeking a highly organized and client-focused Guest Services Representative to join our team at Wyndham Garden Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking care to meet the needs of all guests.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
- Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Follow emergency and safety procedures at all times, prioritizing the well-being of our guests and staff.
- Deliver wake-up calls to guests as requested, demonstrating a commitment to exceptional service.
- Provide general customer service, responding to guest inquiries and resolving any issues that may arise.
Requirements:
- 1 year to less than 2 years of experience in a similar role.
- Permanent employment with a flexible schedule of 30 to 44 hours per week.
- Proficiency in English as the primary language of communication.
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