Clinical Program Coordinator

2 weeks ago

Vancouver, British Columbia, Canada Innomar Strategies Full time
About the Role

We are seeking a highly skilled and experienced Field Case Manager to join our team at Innomar Strategies. As a Field Case Manager, you will play a critical role in managing physician relationships, educating healthcare professionals on our program services, and providing therapy guidelines to ensure seamless reimbursement.

Key Responsibilities
  • Establish and maintain strong relationships with physicians and their staff to ensure effective program implementation.
  • Provide educational sessions and training to healthcare professionals on our program services, including therapy guidelines and reimbursement procedures.
  • Consult patient charts to complete necessary paperwork and obtain coverage, ensuring timely and accurate reimbursement.
  • Assist physicians in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation.
  • Provide ongoing updates to physicians on their patients, ensuring timely and effective care.
  • Customize program elements to meet the needs of assigned physicians, adjusting to in-clinic and remote MD requirements.
  • Identify areas for risk and foster proactive, continued quality improvement.
  • Collaborate with cross-functional teams to coordinate the patient journey.
  • Participate in scheduled physician meetings with sales representatives.
  • Attend Continuous Medical Education events and report new activities.
  • Regular travel to various physician offices.
  • Adverse Event reporting.
  • Adhoc duties as assigned.
Requirements
  • Registered nurse (RN) or related degree (pharmacists, science degrees) or equivalent transferable skills.
  • Experience in public or private third-party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience an asset.
  • Bilingualism is an asset (requirement for province of Quebec).
  • Previous Case Manager experience an asset.
  • Basic CCPE an asset.
  • Exceptional customer service and interpersonal skills.
  • Ability to manage multiple tasks and priorities at once.
  • Comprehension of medical terminology.
  • Strong analytical and organizational skills.
  • Ability to analyze current enrollment volume by MD.
  • Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart.
  • Excellent time management skills & sense of urgency.
  • Ability to collaborate effectively with program associates.
  • Ability to work autonomously in a remote setting.
  • Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
  • Detail and result-oriented.
  • Ability to adapt to change and ambiguity.
  • Strong computer skills and knowledge of Microsoft Office.
  • Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours.
  • Hold and maintain a valid, non-expired, unrestricted driver's license and possess a car.
  • Adhere to Performance Standards and Procedures required by the program.
  • Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies.
About Cencora

Cencora is a company that provides compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. We offer a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness, including support for working families, training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Work Environment

This is a full-time position that requires regular travel to various physician offices. The successful candidate will have daily contacts with unilingual English-speaking customers, patients, or peers from cross-functional teams.

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